Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Competitive Procedure With Negotiation Relating To The Provision Of An Operational Team To Intervene On Site In Response To Cyber Incidents 24/7 On Walloon Territory

It Services: Consulting, Software Development, Internet And Support – Competitive Procedure With Negotiation Relating To The Provision Of An Operational Team To Intervene On Site In Response To Cyber Incidents 24/7 On Walloon Territory. This Service Contract Concerns The Designation Of A Service Provider, Responsible For Providing The Following Services: 1. The Establishment And Provision Of A Technical And Operational Team Specialized In Responding To Cyber Incidents And/Or Cyber Attacks (Cyber Response Team, Hereinafter “Operational Team”): Said Team Must Be Capable Of Intervening 24 Hours A Day, 7 Days A Week Within Limited Timeframes, Remotely Or, Where Appropriate On Site, On Throughout The Walloon Territory, With Public Or Private Entities In The Following Sectors: Local Authorities, Educational Establishments, Health Sector. 2. The Establishment And Management Of A Call Center (With A Unique Call Number) Capable Of Receiving Incoming Calls From Beneficiaries. Call Center Operators Have Different Profiles From Those Of The Operational Team And Do Not Necessarily Require Advanced Knowledge In Cybersecurity. The Call Center Must Be Able, 24 Hours A Day, 7 Days A Week, To Receive, Filter And, Where Appropriate, Redirect Calls From A Beneficiary To The Operational Team, Within A Limited Time Frame.