Bids Are Invited For Hiring A Company Specialized In Providing Administration, Operation And Support Services For Computing Infrastructure, Including Preventive And Corrective It Maintenance, Network Monitoring And Voip Telephony, With The Provision Of A Minimum On-Site Technical Team (01 N1 Technician, 01 N2 Technician, 01 N3 Technician And 01 Junior Systems Analyst) On A 40-Hour Weekly Basis, Plus Night Shift/On-Call And On Weekends To Provide 24-Hour Service To The Units, s Contained In The Terms Of Reference (Annex 01) And In The Preliminary Technical Study (Annex 02) Of The Aforementioned Notice

Computer Support Technician Level N1: Provision Of Continuous It Services With The Availability Of 01 (One) Level N1 Support Technician Post, On-Site 40 Hours Per Week. Includes First Level Support (Help Desk), Screening And Registration Of Calls, Installation And Configuration Of Standard Software, Semiannual Supply Of Complete Uniforms, Epis, Badges And Other Benefits., Computer Support Technician Level N2: Provision Of Continuous It Services With The Availability Of 01 (One) Level N2 Support Technician Post, On A Face-To-Face Schedule Of 40 Weekly Hours. Includes Preventive/Corrective Maintenance Of Hardware (Computers, Notebooks And Printers), Diagnosis Of Local Networks, Voip Telephony Support, Supply Of Complete Uniforms, Epis And Benefits, Computer Support Technician Level N3: Provision Of Continuous It Services With The Provision Of 01 (One) Level N3 Support Technician Post, On A Regime In-Person Service Of 40 Hours Per Week, Plus An On-Call/On-Call Regime At Night And On Weekends To Provide Support To The Emergency Care Unit (Upa 24H) And Other Essential Services. Includes Advanced Support For Complex Incidents, Physical And Logical Management Of Network Assets, Provision Of Uniforms, Hospital Biosafety Epis And Additional., Junior Systems Analyst: Provision Of Continuous It Services With The Availability Of 01 (One) Junior Systems Analyst Post, On A 40-Hour Weekly Face-To-Face Schedule. Includes Server Administration (Physical And Virtual), Active Monitoring Of Links And Information Security, Daily Backup Routines, Integrated Erp Support, Provision Of Corporate Uniforms