Tenders Are Invited For Software Support Services – Operational Support For Servers And Operating Systems

Software Support Services – Operational Support For Servers And Operating Systems. Operational Support Of Fcsm Zrt.S Servers And Operating Systems And Performance Of Ad Hoc Tasks Within The Framework Of A Business Contract. The Number Of Servers Available At The Time Of Posting This Call: 138. The Amount Of Servers Can Vary By ±10%. In Order To Design, Operate And Continuously Develop The Basic Infrastructure Systems Supporting The Operational Processes, The Task Expected By The Bidder Is To Provide A Uniform, On-Site Operation Support Service And A Remote System Engineering Escalation Option. During The Operation Support, The Bidder Ensures The Nearly Continuous Availability Of The Specified Server Infrastructure Environment - With The Expected Sla - With Additional High-Level Professional Support Of The Bidders Specialists Performing Operations In Other Areas (E.G. Network, Application, Client Support). Tasks To Be Performed Within The Framework Of A Monthly Flat Rate: - Receiving Notifications: Bidders Can Make Their Notifications Every Day Of The Week From Midnight To 24 Hours (Email-Based 7*24 Hours, By Phone 5*8 Hours). Recording Is Done In The Bidders Itil Compliant Ticket Manager (Responsible Assignment, Life Cycle Management, Prioritization, Sla Monitoring, Escalation, Customer Information) Based On The Notifications. - Performing Preventive Technological Maintenance, Proactive Inspection At The Request Of The Bidder - Reactive Error Management - Standard Change Request Management - Ensuring Professional Competence - Proactive Services - Ensuring Service Levels - On-Site Operator Tasks: Providing The Bidder With 2 On-Site, Basic Infrastructure (Hw, Virtualization, Physical, Virtual Servers, Server Operating Systems, Basic Infrastructure Applications) Operators For 5*8 Hours A Week. - System Engineering Background Support - Basic Infrastructure To Be Operated: Operation Of Linux And Windows-Based Physical And Virtual (Vmware, Hyper-V) Servers - Operation, Monitoring And Configuration Of Basic Infrastructure Applications - Expert Support For Existing Microsoft Sql Services - Operation And Maintenance Of Hardware And Software Of Windows Servers Required For Remote Monitoring. - Developing Development Concepts Together With The Fcsm Iro. Participation In The Design And Supervision Of The It Architecture (E.G. Server Park, Virtualization, Backup Architecture, Monitoring). - Provision Of Second, Advanced User Support For Pc And Thin Client Environments. Currently, The Thin Client System Runs On Hp Servers. Tasks Not Included In The Monthly Service Fee: The Automatic Correction Of Errors And Anomalies In The Currently Operating It System (Initial State) And The Modification Of The Operation Of Related Systems (E.G. Printing, Etc.) Are Not Part Of This Rfp. In The Course Of Operational Activities, The Bidder Provides Development Capacity For The Request For Changes To Be Implemented In The System From The Bidders Side, Against A Separate Fee