Tenders are invited for Capacity Building for MSMEs on Quality Management System (QMS) Certification Requirements and Development of an Online Course Scope of Work The consultant will be required to: 3.1 Develop a beginner friendly Guidebook towards QMS certification 3.2 Develop a Training Manual for QMS implementation and certification. The Draft Final Training Manual (to be made available electronically) will be used by participants of the three (3) sector-based webinars. The consultant will use participant feedback from these webinars to finalise the Training Manual. The Training Manual should address at a minimum: Introduction to quality management systems and their importance for MSMEs Overview of internationally recognized QMS standards (e.g., ISO 9001) Key principles of quality management Steps involved in implementing a QMS within an organization The certification process and requirements Common challenges faced by MSMEs and strategies for addressing them Benefits of QMS certification for competitiveness, market access, and sustainability 3.3 Develop and Deliver Sector-Specific QMS Webinars a) The consultant will design and deliver three virtual sector-specific webinars targeting MSMEs and relevant stakeholders across CARICOM Member States. Each webinar will be approximately six (6) hours long, delivered in two or more sessions. The participants will use the Draft Final Training Manual and the webinars will focus on the application of QMS principles suitable for the following sectors: Services: e.g. Tourism, government, Manufacturing Agriculture and Agro-processing b) Each webinar shall: Interpret QMS requirements within the context of the specified sectors Provide practical examples and case studies relevant to MSMEs Highlight sector-specific quality challenges and best practices Include interactive components such as Q&A sessions, discussions, and/or polls Participation in these webinars will be open to persons, drawn from MSMEs and stakeholders from all CARICOM Member States. 3.4 Review and Enhance Introductory Course and Develop an Intermediate-Level Quality Auditing Course 3.4.1 Review and Enhance Introductory Course a) Conduct a thorough review of the Auditing for Quality Effectiveness introductory-level course. i. Analyze learner feedback, completion rates, assessment results, and engagement metrics from existing course records. ii. Identify content gaps, pedagogical improvements, technical enhancements, and regional relevance opportunities. b) Prepare an Enhancement Report detailing findings and recommendations for improvement. c) Enhance the Auditing for Quality Effectiveness introductory-level course. 3.4.2 Develop an Intermediate-Level Quality Auditing Course a) Prepare a Course Development Report documenting course design, structure, and content rationale. b) Design and develop an intermediate-level quality auditing course based on andragogy principles. i. Address advanced auditing techniques, standards application, organizational context, and regional quality challenges. ii. Structure the course with clearly defined learning objectives, curriculum, instructional materials, assessments, and learning resources. c) Ensure the course is technically formatted and ready for LMS hosting, including: i. Course structure and learning objectives ii. Instructional materials and learning resources iii. Assessments and evaluation methods iv. Technical formatting for LMS hosting v. Integration guidance and platform specifications d) Conduct pilot testing with target stakeholders (subject matter experts, quality professionals). e) Collect and analyze feedback; implement refinements as needed. f) Submit a Pilot Testing and Final Report (including learner feedback, revisions made, and lessons learned). All materials will become the property of the Project and should be suitable for use by national institutions such as National Standards Bodies and Business Support Organizations (BSOs) in cascading Quality Infrastructure training to MSMEs and other stakeholders across CARICOM Member States. 4. Deliverables The consultant will be responsible for the deliverables presented below. A. Within 3 weeks after contract commencement, a comprehensive Inception Report and overall Work Plan including detailing the following for each of the four areas of the scope of services: The proposal must be submitted in English. Proposals and Curriculum Vitae(s) are to be sent electronically to Ms. Janelle Quow at
[email protected] and copied to Ms. Angela Savoury at
[email protected] no later than 4:00 p.m. AST on Tuesday June 30, 2026. Tender Link : https://website.crosq.org/internal/
