The Main Objective Of This Public Proposal Is The Purchase Of A Specialized Information, Support And User Guidance Service. This Is Because The Hospital Does Not Have The Specific Personnel To Carry Out This Function. The Purpose Of This Purchase Is To Strengthen The Relationship Between The Hospital, Patients And Their Families, Providing Professional Care, Characterized By Respectful Treatment, The Delivery Of Accurate, Timely Information, And Comprehensive Support Within The Institution. This Service Seeks To Guarantee Compliance With Institutional Guidelines And Applicable Regulations, Such As The Hospital Amigo Program, The User Satisfaction System, The Mila Law And Other Current Provisions. This Is Why It Is Necessary To Hire The Service Of Counselors, Nurses, Social Workers And Psychologists, Who Should Have Relevant Training And Qualifications In Areas Such As Customer Service, Interpersonal Relationships And Effective Communication. Public Bidding Is Required For The Different Departments Of The Establishment, Hereinafter: “The Service”. Said Service Must Be Executed With Sufficient Staff, All In Accordance With Current Legislation, The Administrative Bases, Technical Bases And Annexes That Constitute The Aforementioned Call For Bidding.
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