Travel Services – Organization Of Professional Travel For Agents And Employees Of Ratp And Its Subsidiaries. This Notice Aims To Establish A Framework Agreement, With Orders, Single Awardee, Without Minimum Amount And With A Maximum Amount Of Twenty-Eight (28) Million € Excluding Vat, The Purpose Of Which Is The Renewal Of Its Framework Agreement For Professional Travel For Agents And Employees Of Ratp Epic And Its Subsidiaries. The Framework Agreement Is Concluded For A Maximum Duration Of Forty-Eight (48) Months. The Main Objective Of This Operation Is To Sustain And Facilitate The Organization Of Business Travel While Meeting The Requirements Of Each Party, Particularly First And Foremost The Reliability Of Interfaces And Price Transparency. For Ratp, This Involves Offering And Maintaining A Quality Of Service To Its Agents And Employees And Its Subsidiaries. It Took The Form Of A Single-Award Framework Agreement With Purchase Orders. The Market Covers: - Reservation And Issuance Of Transport Tickets, Accommodation, Vehicle Rental, And Ancillary Services, - Assistance To Employees - Implementation Of Digital Reservation Tools - Consulting And Optimization Services - Invoicing Of Services Provided And Activity Reporting - Compliance, Safety/Security, Sustainable Development Ratp Group Employees Are Required To Carry Out, As Part Of Their Professional Activities, Travel Throughout The National Territory, As Well As Than Abroad. The Candidate Must Offer A Unique Online Reservation Solution (Sbt) For Air/Rail Ticketing, Hotel Nights (Both For Individual Trips And For Group Trips), Vehicle Rental, As Well As, To The Extent Possible, The Management Of Administrative Formalities (Visas, Etc.). The Sbt Must Allow The Different Subsidiaries Of The Ratp Group To Connect In Their Separate Environment (Different Validation Circuit, Different Travel Policy). Since The Validator May Belong To Another Subsidiary Or Another Country, An Interconnection Between The Different Countries Is However Necessary. As The Ratp Group Wishes To Extend This Market To International Subsidiaries, The Holder Must Be Able To Offer A Network Of Local Agencies, It Is Therefore Mandatory To Offer A Travel Agency With Local Agencies In Each Of The Countries Where The Group Is Established. In Addition, The Candidate Must Offer An Offline Reservation Solution (Travel Agency / Customer Service) Reachable By Telephone And Email, Allowing The Same Functionalities As The Online Reservation Tool. This Solution Will Also Make It Possible To Meet Specific Needs In Terms Of Reservations, The Handling Of Possible Disputes Or Malfunctions, And If Necessary In Terms Of Emergency Assistance 7 Days A Week, 24 Hours A Day. It Must Also Be Able To Offer A Vip Service. The Holder Will Assist Users In Promoting The Online Reservation Method. He Undertakes To Encourage
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