Tenders Are Invited For Customer Services - Operation Of Customer Service Branch Offices 2026-2028

Customer Services - Operation Of Customer Service Branch Offices 2026-2028. During The Public Procurement, The Bidder Is The Kbt. Second Part Xv. Above The Eu Value Limit According To Chapter Conducts A Procedure For Concluding A Framework Agreement According To § 105, Paragraph (1) Point A). The Framework Quantities For 24 Months Are As Follows: The Winning Tenderer Will Perform The Branch Office Operation During The Contract Period - For 135 Offices 2 Working Days A Week, For A Minimum Of 4 Hours Per Working Day [135 Offices / Month * 24 = 3,240], - For 10 Offices 2 Working Days A Week, For A Minimum Of 6 Hours Per Working Day [10 Offices / Month * 24 = 240 Pcs], - For 10 Offices On 2 Working Days A Week, For A Minimum Of 8 Hours Per Working Day [10 Offices / Month * 24 = 240 Pcs] - For 10 Offices On 3 Working Days A Week, For A Minimum Of 4 Hours Per Working Day [10 Offices / Month * 24 = 240 Pcs] - For 10 Offices On 3 Working Days A Week, For A Minimum Of 8 Hours Per Working Day [10 Offices / Month * 24 = 240 Pcs] Ensures That All Offices Are Open Once A Week Until 6:00 P.M. And Receive User Inquiries. The Service To Be Provided By The Winning Bidder For 24 Months Also Includes The Following Tasks And Framework Quantities: - Administration: 300,000 Pcs - A4 Sheet Printing: 690,000 Pcs - Efm Charge Availability: 175*24=4,200 Pcs - Efm Successful Charge Transaction: 70,000 Pcs - Simplified Administration, Document Transmission: 200 000 Pieces The Frame Quantities Have Been Indicated For Informational Purposes Only. The Tenderer Does Not Undertake Any Obligation To Draw Either The Entire Frame Quantity Or A Specific Part Of It. The Branch Office Tasks Are Carried Out Through The Online Administration Interface Created And Operated By Mvm Next Energiakereskedelmi Zrt., In Addition To Providing Printing/Scanning, And With Regard To The Administration Related To The Prepaid Meter (Hereinafter: Efm) Through The Communication Channels And Systems Established For It - Based On The Framework Agreement And Its Annexes. The User Satisfaction Survey Is Carried Out Using The System Already Developed By Mvm Next Energiakerkesdelmi Zrt. The Office And Infrastructure Suitable For Receiving Clients, Printing Supplies And Materials Will Be Provided By The Winning Bidder, The Tools And System Necessary To Carry Out The User Satisfaction Measurement Will Be Provided By The Bidder, The Framework Agreement And Its Annexes Will Provide For The Establishment Of The System Necessary To Perform The Efm Activity. The Winning Bidder Documents The Activities Performed By Logging Customer Contact. The Detailed Task Description And The Geographical Location And Opening Hours Of Each Branch Office Are Contained In The Technical Description That Is Part Of The Public Procurement Documents.