Bids Are Invited For The Purpose Of This Tender Is To Hire A Specialized Company To Provide A Technological Solution For Omnichannel Service, Comprising A License To Use A Multichannel Management Platform (Official Whatsapp Business Api, Telegram, Instagram, Facebook And Webchat), Equipped With A Generative Artificial Intelligence Engine With A Monthly Allowance Of 10,000,000 (Ten Million) Tokens And Provision Of At Least 03 (Three) Different Ai Agents. The Solution Covers Whatsapp Business Number Activation/Migration Services, Support For Obtaining The Verification Seal, Messaging (Service, Marketing, Utility And Authentication), Integration Via Api With Riopretoprev Systems, Continuous Ai Curation, Training And Specialized Technical Support, In Accordance With Mandatory Specifications In The Notice And Terms Of Reference.

Implementation, Setup, Integration And Importation Of Information (Single Service): Activation And Technical Configuration Of The Platform, Initial Development Of Ai Flows, Integration Via Api With Riopretoprev Systems And Staff Training., Licensing/Subscription Of Omnichannel Platform With Ai: Monthly License For Multichannel Software Use (Saas) (Official Whatsapp Business Api, Telegram, Instagram Direct, Facebook Messenger And Webchat), Integrating Artificial Intelligence Engine With Included Monthly Allowance Of 10 Million Tokens (Covering Data Input And Output). The Service Includes Continuous Technical Curation Of Models, Specialized Support During Business Hours, Highly Availability Cloud Hosting And License For 20 Simultaneous Agents, With Ia-Human Transition Support And Possibility Of Expansion By Addendum, Activation/Migration Of Telephone Number With Access To The Whatsapp Business Api (Waba) Account And Support For Obtaining The Seal Of Verification., Service Messages (Receptive Conversations): Conversation Sessions Initiated By The User, Lasting 24H., Marketing Messages (Informational/Active): Sessions Initiated By Riopretoprev Through Pre-Approved Templates For Publicity Purposes., Utility Messages (Notifications/Warnings): Active Sessions For Sending Transactional Notifications, Such As Payslips, Re-Registration Notices And Deadlines., Authentication Messages (Otp Codes): Active Sessions For Sending Identity Verification Codes (One-Time Password).