This Announcement Is An Invitation To Market Dialogue. This Announcement Is Not A Preliminary Announcement, A Procurement Announcement, A Request For Tenders, And The Publication Of The Announcement Does Not Start A Tender. The Purpose Of This Market Dialogue Is To Map The Services Available On The Market As Well As The Technical Solutions Offered By The Companies Before The Publication Of The Actual Request For Tenders And Specifications. The Goal Is Not Only To Acquire A Mechanical Alarm Forwarding Service, But A Service That Supports Proactive Maintenance And Life Cycle Management Of Properties Owned By The City Of Helsinki. The Primary Need To Be Clarified Is Related To The Reception, Processing And Further Control Of Real Estate Alarms On A 24/7 Basis. The Goal Is A Service Where Alarms Are Forwarded To The Right Parties In A Timely Manner, And If Necessary, Alarms That Need To Be Handled Are Processed Remotely By The Purchased Service. This Requires Solutions Where The Service Provider Can Support The Maintenance Of Properties, For Example, By Searching For Faults In The First Phase And With Remote Maintenance Or Repairs. Secondly, We Want To Find Out More About The Current Status Of Remote Monitoring Of Automation Systems, Energy Management And Process Management, As Well As The Models Available On The Market. We Are Interested, For Example, In Services That Utilize Analytics, Artificial Intelligence Or Other Similar Technology. These Can Be, For Example, Services In Which The Building Technical Processes Of The Object Are Regularly Monitored, Deviations Are Proactively Identified And Action Proposals Are Formed Based On The Observations. The Aim Of This Market Dialogue Is To Find Out:1. What Kind Of Company References, Personnel Skill Requirements Or Experience Related To Similar Services Do You Consider Appropriate To Take Into Account In Tendering? 2. How Extensive Fault Finding Or Remote Repair Actions Do Your Control Room Duty Operators Typically Perform Before, For Example, Sending Maintenance To The Target? What Kind Of Authorizations Have The Subscribers Typically Granted To The Service Provider Without Separate Case-By-Case Approval? 3. If, Based On The Alarm, A Task Is Created For A Third Party, For Example The Customers Maintenance Company, How Is The Task Typically Forwarded, Recorded And Documented? Is It Possible To Record Tasks In The Customers Electronic Maintenance Book? 4. Is It Possible To Transfer Alarm, Event And Action Data To The Subscribers Information Systems Through An Open Interface Or Other Technical Integration? What Kind Of Information Can Be Practically Produced Through The Interface? 5. How Does Your Service Support The Maintenance Of Properties In Addition To The Fact That Alarms Are Received, Processed And Controlled According To A Pre-Agreed Operating Model? 6. The Properties Have Systems Supplied By Several Different Equipment Manufacturers, Such As Fidelix, Siemens And Schneider, Etc. How Is The Service You Offer Suitable For Different Manufacturers Systems And Different Technical Environments? 7. How Do You Usually Handle Third Party Contacts? How Are Contacts Identified, Recorded And Directed To The Right Parties? 8. What Kind Of Pricing Model And Instrument Cluster Do You Recommend For Alarm Monitoring, Remote Monitoring And Expert On-Call? How Are Possible Analytics Or Artificial Intelligence-Based Services Typically Priced? 9. How Should The Remote Monitoring Of Automation Systems Be Implemented So That It Supports The Maintenance Of The Property Throughout Its Life Cycle, The Optimal Operation Of Building Technical Processes And Energy Efficiency? 10. How Does The Analytics, Artificial Intelligence, Machine Learning Or Other Similar Method Included In Your Service Actually Utilize The Data Obtained From Automation Systems? What Kind Of Observations, Alerts, Reports Or Action Proposals Can The Service Produce, And To What Extent Is It An Automatic Analysis Without Human Evaluation? 11. If The Service Includes Functionalities That Utilize Artificial Intelligence, Machine Learning, Analytics Or Other Similar Automatic Reasoning. How Is It Ensured That The Subscribers Data Remains Under The Subscribers Control And Is Not Used To Train The Service Providers General Models Or For Other Purposes? As Well As Receive General Feedback/Comments Related To The Acquisition. Questions Will Be Answered In An Electronic Form Via The Attached Link, And Answers Are Expected By August 17, 2026. Market Dialogue The Market Dialogue Event Will Be Organized As A Hybrid Meeting On August 18, 2026 At 9:00-10:00. Location: Helsinki City Environment Building (Työpajankatu 8, 00580 Helsinki), Conference Room Kuunari Kh 6 And In The Teams Communication Application. Register For The Event By August 17, 2026 Using The Electronic Form, To Which The Link Is Attached. When Registering, The E-Mail Address Of The Participant/Participants And Information About Who/Who Are Going To Participate Must Be Given. The Language Used At The Event Is Finnish. The Procurement Unit Offers Companies The Opportunity To Reserve 45 Minutes For A One-On-One Dialogue At The Following Times:- 18.8.2026 At 10:00, 12:00, 13:00- 21.8.2026 At 9:00, 10:00, 12:00 You Must Register For The One-On-One Dialogue No Later Than 18.8.2026 By 11:00 A.M. Using An Electronic Form, The Link To Which Is Attached. Times Are Distributed In Order Of Registration. If Necessary, Dates Will Be Added, If They Are Filled. Two-Way Dialogues Are Confidential Between The Parties And No Public Memorandum Is Prepared. The Results Obtained In The Market Dialogue Can Be Used For The Preparation And Planning Of Procurement Documents And Purchases. The Received Information Will Not Be Published As Such. Possible Procurement Announcements Related To The Topic Will Be Published Later.
