Telephone And Data Transmission Services – Maintenance And Support Of Telecommunications Systems And Connected Applications. The University Medical Center At Johannes Gutenberg University Mainz (Hereinafter Um) Operates An Alcatel-Lucent Enterprise (Hereinafter Ale) Telecommunications Infrastructure Consisting Of Three Network Nodes With Redundant Control. The Systems Have Been In Use For Many Years, But Have Been Continuously Modernized And Kept Up To Date With The Latest Technology Through Manufacturer-Related Software Assurance (Telecommunications Systems And Applications). With This Procurement Measure, The Um Is Tendering A Service Contract Including Software Assurance From September 1St, 2026 For A Term Of 60 Months (With A 12-Month Extension Option). Since Trained Employees Are Available In The Clients Technology Division, The 1St And 2Nd Level Support Is Largely Provided Independently. The Future Service Provider Should Therefore Only Provide Support In The More Demanding 2Nd Level And 3Rd Level Cases. As Part Of This Service Description, The System Network Is Described In Detail. The Network Nodes Are Located In Various Buildings On The Um Site. In Order To Bring All Systems And Connected Applications Up To Date And Operationally Reliable, It Is Necessary To Renew, Replace Or Update Some Components.
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