The City Of Helsinki Is Responsible For Organizing Social And Healthcare Services And Rescue Operations In Its Area. The Helsinki Social, Health And Rescue Service Organizes The Services Either As Self-Produced Services Or By Acquiring Them From Private Service Providers As Purchased Services Or With A Service Voucher. The Subject Of The Information Request Is The Operational Control System For The Social, Health And Rescue Service Of The City Of Helsinki (Later Sotepe). Sotepe Uses The Matrix42 It Operational Control System Version 2023.4.5. The Matrix42 Operational Control System Contains Service Packages Built According To The Needs Of Sotepes Various Units. The Operational Control System Also Maintains Various Organizational Databases, Which Include E.G. Access Rights And Organizational Information. The Following Services Have Been Added To The Customer Interface In Connection With The Matrix42 Operational Control System, Which Use Matrix42s Database: Luukku Service Portal, Which Acts As The User Interface For The Customer Interface In Sotepe And Part Of The Organization Of The City Of Helsinki. Various Orders And Support And Service Requests Can Be Made Through Luku Via Electronic Forms, Which Form Service Requests In Matrix42en. Databases Can Also Be Maintained Through Luuku. Sotepes Matrix42 Also Includes Approval Procedures And Integration With Other Services Of The City Of Helsinki Implemented In Matrix42. The Current Services Included In The Operational Control System Are:• Service Requests For Recruitment And Learning Contracts• Service Requests For General Administration Support• Legal Contact• Information Security Breach Notifications• Space Change Works• Procurement Service Requests• Abbot Development Ideas• Digital Development Ideas• Statistical Information Requests• Organizational Change Notifications• Security Technology Notifications• Key Orders• Personnel Card Orders • Access Rights Orders The Goal Of The Information Request Is To Map Whether The Market Has Enterprise Resource Planning Systems, With The Help Of Which The Services And Functionalities Required By Sotepes Enterprise Resource Planning System Could Be Implemented In A High-Quality, But More Cost-Effective Way Than The Current State As A Cloud Service (Saas). This Request For Information Also Aims To Find Out:1. Are There Enterprise Resource Planning Systems On The Market That Include Their Own Customer Interface User Interface? 2. Are There Enterprise Resource Planning Systems On The Market That Sotepe Could Use To Improve Its Current Services? 3. Are There Enterprise Resource Planning Systems On The Market With Which You Could Manage Forms And Functions Yourself? 4. Are There Suppliers On The Market Who Also Offer Maintenance And Continuous Development For The Enterprise Resource Planning System? 5. Capabilities Of Various Reporting Possibilities And Integration Possibilities With Other Systems. The Answer To The Information Request Must Be Accompanied By At Least Sufficient Solution Descriptions Of The Enterprise Resource Planning System Covering The Features Listed In The Information Request And A Preliminary Assessment Of Its Pricing And Pricing Principles. This Announcement Is Not A Procurement Announcement Or A Request For Tender, But A Detailed Market Survey, I.E. A Request For Information. The Request For Information Is Not Part Of The Competition. The Information Received In The Information Request Will Only Be Used For The Preparation Of A Possible Tender. The Information Request Does Not Bind The Person Who Gave The Information Request Or The Respondents To The Information Request. No Compensation Is Paid For Answering The Information Request. Failure To Respond To A Request For Information Does Not Prevent Participation In A Possible Tender, And Responding To A Request For Information Does Not Affect The Bidders Position In The Actual Tender. A Possible Tender And Its Schedule Will Be Decided Later. This Request For Information And The Related Documents Are Subject To The Provisions Of The Municipal Act Regarding The Publicity Of The Authorities Activities. The Answers To The Request For Information Must Be Given In The Tender Service.
We takes all possible care for accurate & authentic tender information, however Users are requested to refer Original source of Tender Notice / Tender Document published by Tender Issuing Agency before taking any call regarding this tender.
