Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Psap-Ensemble

It Services: Consulting, Software Development, Internet And Support – Psap-Ensemble. The Subject Of The Tender Is The Conception, Implementation And Introduction As Well As The Operation, Maintenance And Support Of A Client-Capable Overall Operations Control System (Els Overall System) In Connection With The Pti Project Psap Ensemble For Emergency Call And Operations Centers (Psap). The Overall Els System Replaces The Existing Operations Control And Voice Switching Systems Of The Participating Psap Organizations And Is Implemented As A Highly Available, Geo-Redundant Hosting Solution. The System Must Enable The Simultaneous Operation Of Several Psap Clients And Ensure Strict Client Separation, Client-Specific Configuration To Adapt The Processes And User Interface To The Needs Of The Individual Psap Organizations, And Role-Based Rights Management. A Separate Client Of The Overall Els System Must Be Offered For Each Psap Organization. The Multi-Client-Capable Els Overall System Must Be Offered By The Provider In The “Hosting” Operating Model. The Hosting In Geo-Redundant Data Centers In Switzerland, The Network (Ip Connectivity) To Access The Individual Psap Locations And The Geo-Redundant Data Centers As Well As The Elz Workstations At The Psap Organizations Are The Clients Obligation To Cooperate. The Scope Of Services Includes In Particular: * Operations Control System (Els) For Several Clients For Receiving And Recording Emergency Calls, Reports And Alarms As Well As Scheduling, Organizing And Coordinating Operations Of The Psap Organizations, * Voice Switching System (Svs) For Several Clients For Communication Via Telephone, Radio And Other Communication Channels Including Voice Recording And Playback, * Alerting And Deployment Via Client-Specific Alarm Means As Well As Connection And Control Of The Client-Specific Alarm Systems Used, * Connection Of Common And Client-Specific Peripheral Systems Via Defined Interfaces, * Client-Specific Functionality For Analysis, Research And Reporting, * Els Mobile App For The Mobile Deployment Management Of The Individual Clients, * Deployment Technology (Kvma Systems) For Several Clients To Replace The Existing, Psap-Specific Deployment Technology, * Migration Of Master And Transaction Data Of The Individual Clients From Existing Systems, * Project Services For The Conception, Implementation And Introduction Of The Overall Els System Staged Commissioning For The Individual Psap Clients, * Operation, Support, Maintenance And Continuous Development Of The Overall Client-Capable Els System.