Software Package And Information Systems – Service Management System For Mico Botnia Oy Ab. Teese Botnia Oy Abs Procurement Services Is Requesting Offers For A Service Management System On Behalf Of Mico Botnia Oy. The Object Of The Procurement Is Described In This Request For Tender And In Other Tender Documents Attached To The Tender. The Target Of The Acquisition, Mico Botnia, Acquires A Service Management System For Its Own Use In Order To Serve End Customers More Efficiently And With Better Quality And To Offer Customers More Versatile Contact Methods. The Service Management System Must Enable The Management Of Customer Relationships With Contact Persons, Services, And Include The Processing Of Service And Disturbance Requests. The System Should Also Include A Service Portal. Process Improvement Opportunities Have Been Identified In Mico Botnias Payroll And Financial Services Customer Service, Supplier And Customer Management. The Goal Is To Unify And Enhance Communication With End Customers And Suppliers. Other Goals Include Identifying Problem Areas In Service Processes, Strengthening Data Protection And Information Security, Improving The User Experience Of End Customers And Suppliers, And Developing Monitoring And Reporting Processes. The Goal Is Also To Provide Customers With A Service Portal Solution Through Which The Creation, Monitoring And Review Of Service And Disruption Requests Works Seamlessly With The Service Management System Used By Mico Botnias Experts. The Goal Is To Implement The System In August.
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