Request for proposals for Consultancy Firm to Support Implementation of a Capacity Building Project for Community Health Program. Location: Kigali Deadline: Monday, 29/06/2026 11:00 REQUEST FOR PROPOSALS (RFP) IN AN OPEN NATIONAL COMPETITIVE BIDDING FOR A CONSULTANCY FIRM TO SUPPORT IMPLEMENTATION OF A CAPACITY BUILDING PROJECT FOR COMMUNITY HEALTH PROGRAM, project entitled Empowering Community Health Workers, improving gender equity, and enhancing access to care in Rwanda through an AI-powered, digitalized system for high quality Universal Health Coverage. RFP Ref. NO:009/ EMPOWERING CHWs CONSULTANCY /SFH/2026 The Society for Family Health (SFH Rwanda) is seeking to contract a qualified consultancy firms or local NGOs with proven experienced team members in offering consultancy services. Eligible and interested local firms are invited to submit proposals for supporting the Empowering of Community Health Workers, improving gender equity, and enhancing access to care in Rwanda through an AI-powered, digitalized system for high quality Universal Health Coverage. A complete set of bidding tender package documents is available to interested Bidders at SFH Rwanda reception at the above address in Gahanga or can be requested by email on
[email protected]. Bids must be delivered to the above address before the submission deadline of 29th June 2026, at 11:00am local time and public opening of sealed bids on the same date of 29th June 2026, at 11:30am local time in SFH Rwanda Conference Room at Gahanga Nunga Cell, Road Opposite Gahanga market towards Gakinjiro site on KK15RD - KK 52 AVE, approximately 1.3km from the Main Bugesera Road in Gahanga center. Late Bids will be rejected, and Bids will be opened in a public session in the presence of the Bidders designated representatives. Tender packages are down loadable from SFH Rwanda official website ; www.sfhrwanda.org.rw/tendernotices Done at Kigali, 29th May 2026 Janepher TURATSINZE Chief Operating Officer TERMS OF REFERENCES FOR A CONSULTANCY FIRM that will provide technical scientific expertise under a framework service contract for a duration of 24 months to SFH Rwanda under the guidance of the Project Lead based at Rwanda Biomedical Centre for Empowering Community Health Workers, improving gender equity, and enhancing access to care in Rwanda through an AI-powered, digitalized system for high quality Universal Health Coverage. Background Society for Family Health (SFH), in collaboration with Rwanda Biomedical Centre (RBC) and partners, is supporting the implementation of the project entitled Empowering Community Health Workers, improving gender equity, and enhancing access to care in Rwanda through an AI-powered, digitalized system for high quality Universal Health Coverage SFH Rwanda Physical Address, Kicukiro District- Gahanga Sector, Nunga Cell Road Opposite Gahanga market towards Gakinjiro site on KK15RD - KK 52 AVE, approximately 1.3km from the Main Bugesera Road in Gahanga center. Scope of the work: Provide scientific and technical support for the development, optimization, piloting, and scale-up and comprehensive evaluation of an e-learning platform for Community Health Workers (CHWs), including the design and implementation of a rigorous impact evaluation. Project Background: Community Health Program is the cornerstone of primary healthcare in Rwanda. The Empower Community Health Workers project aims to enhance the capacity, reach, and effectiveness of CHWs by transitioning from a classic in-person training model to a dynamic, scalable, and CHW-centric virtual AI-supported learning ecosystem. To achieve this, we seek a highly qualified and innovative consultancy agency to support the scientific and technical development, contents assurance, and rigorous evaluation of this transformative initiative. 2. Objective Objective of the consultancy: the primary objective of this consultancy is to establish an impactful partnership that will support the design, development, pilot, and rollout of a highly effective, engaging, and cost-effective AI-supported e-learning platform for CHWs. More importantly, this partner will lead the robust evaluation, systematic documentation and dissemination of the major findings as well as impact assessment to build a proof of concept that will help in upscaling this project and expanding it reach to our countries in need. This includes ensuring the platform and its contents are perfectly aligned with CHWs preferences and operational realities and providing an evidence-based analysis of the impact and financial implications of shifting from in-person to virtual/hybrid continuous learning models. The consultant should ensure the effective development, optimization, and scale-up of an evidence-based e-learning platform for CHWs, supported by rigorous scientific guidance and a comprehensive impact evaluation. Core tasks: the consultancy will be responsible for achieving the following three core tasks: a) Support the optimization and user-centric evaluation of the e-Learning platform Provide expert technical support and oversight to the software development team (internal or external) throughout the entire software development lifecycle. Ensure the platform is user friendly regardless of their level of education and satisfy the specific needs of CHWs. Establish and manage a rigorous content review and quality assurance protocol for all learning materials developed by project partners. Review all e-learning content (modules, job aids, videos, assessments) to ensure they are: scientifically accurate and evidence-based. pedagogically sound and aligned with adult learning principles. culturally appropriate and contextually relevant. clear, comprehensible, and accurately translated into Kinyarwanda. interactive and engaging, making effective use of multimedia. inclusive and reflective of gender and equity consideration. Establish a robust, continuous feedback mechanism for CHWs to inform iterative platform improvements. b) Support the piloting, rollout, and impact evaluation under an ethically approved Protocol Develop a detailed, robust piloting and rollout strategy with clear phases, milestones, and risk mitigation plans. Draft a comprehensive evaluation framework and study protocol to assess cost-effectiveness and program impact. This protocol must be submitted for and secure approval from the Rwanda National Ethics Committee before commencement. Lead the implementation of the pilot, including the deployment of the platform, training of CHWs and facilitators, and data collection. Design and execute a mixed-methods evaluation to compare the new e-learning model against the classic in-person model. Key research questions must include: What is the comparative cost per trained CHW and cost per competency gained? What is the impact on CHW knowledge retention, skill application, and job performance? What is the effect on CHW motivation, satisfaction, and completion rates? Under what conditions is a hybrid learning approach necessary and most effective, particularly for new content or newly recruited CHWs? c) Lead establishing evidence-based proof of concept about the feasibility, cost-effectiveness, efficiency, and user uptake of digitalized CHW program. Asses the challenges and gaps for digitalizing the CHWs program. Evaluate the cost-effectiveness and efficiency of digitalized the CHWs program in LMIC settings. Determine the enablers and barriers for user uptake of digitalized CHW program. Organize, facilitate, and cover all costs related to stakeholder dissemination and validation workshops for presenting research findings, evaluation results, and recommendations to project partners and relevant stakeholders. Scope of Work and Key deliverables The consultant/firm will be held accountable for delivering the following concrete outputs in Inception Phase Phase 1: Inception (within 3 weeks of contract signing) Inception report must contain the detailed work plan, methodology, timelines, team composition, and stakeholder engagement strategy. Phase 2: Optimization (Months 1-4): CHW needs and preferences assessment report: Synthesizing findings from human-centered design activities with clear, actionable recommendations. Platform Technical and Functional Specifications Document: A detailed blueprint for developers. Content Review and Quality Assurance Framework: A standardized checklist/protocol for reviewing all partner-developed content. Interim Progress Reports (Bi-Monthly): Highlighting progress, challenges, and adjustments to the plan. Phase 3: Piloting & Evaluation (Months 4-18) RNEC-approved evaluation study protocol: full methodology, data collection tools, and informed consent forms. Piloting and rollout strategy document: including training manuals for users and administrators. Deployed and fully functional e-Learning platform (MVP - Minimum Viable Product) for the and comprehensive contents for pilot and rollout phases respectively. Phase 4: Final reporting & handover (Month 18-24) Draft final report: for review by project stakeholders. Comprehensive final evaluation report: presenting all data, analysis, and definitive findings on cost-effectiveness, impact, and the recommended role of a hybrid model. This must include clear, data-backed recommendations for national scale-up. A complete Scale-Up Toolkit: including finalized platform specifications, refined contents, training materials, and M&E frameworks for future replication. Finalized and submitted scientific manuscript that documents the feasibility, cost-effectiveness and impact of the AI-powered e-Learning CHWs platform. 3. Consultant profile and qualifications The ideal consultancy firms proposed team members must demonstrate proven expertise in: Extensive experience in developing and optimizing digital health platforms, specifica Tender Link : https://www.jobinrwanda.com/job/request-proposals-rfp-open-national-competitive-bidding-consultancy-firm-support-implementation
