Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – First-Level Support For The Ozg Online Service Afbg Digital

It Services: Consulting, Software Development, Internet And Support – First-Level Support For The Ozg Online Service Afbg Digital. The Act To Promote Vocational Advancement Training (Advancement Training Promotion Act - Afbg) Supports Participants In Vocational Advancement Training Measures Through Contributions To The Costs Of The Measure And To Living Expenses. Legislation Takes Place At The Federal Level, But Enforcement Is Carried Out By The Federal States And Is Regulated Differently. This Created A Heterogeneous Specialist Procedural Landscape Across The States, Which Is Linked Via A Uniform Online Service. With The Online Service “Afbg Digital”, Participants In Advanced Training Can Apply For Benefits Under The Afbg Nationwide. This Online Service Communicates Via Interfaces With The Specialist Procedures Of The Responsible Licensing Authorities In The Federal States. Citizens Using The Online Service Can Submit A Support Request As An Electronic Form Via A Centrally Provided Support Component. At The Same Time, A Support Hotline With The Following Service Times: Monday To Thursday From 8:00 A.M. To 6:00 P.M. And Friday From 8:00 A.M. To 2:00 P.M. Is Available To You To Express Your Concerns By Telephone And Receive Appropriate Support. The Potential Contractor Must Therefore Integrate These Two Channels Of First-Level Support Into The Above-Mentioned. Edit Service Times. Employees Who Have German Language Skills At Language Level C2 Must Be Employed. The Assignment Includes The Following Services: • Hotline: - Technical And Content-Related Operation Of The Hotline For Receiving And Answering Telephone And Written Inquiries • User Support Services: - Technical And Content-Related Operation Of An Email Account Connected To The National Support Component For Receiving And Answering Electronic Inquiries And, If Necessary, Forwarding The Inquiries To The Client In Order To Ensure Proper Processing And Response - Customer Advice On The Digital Afbg Application As Well As On General And Further Information Information About The Afbg, Such As: B. On Receipt Of Funding, Responsibilities, Scope And Type Of Funding, Income And Assets - Co-Browsing: Support With The Relevant Information Available Online As Well As Support With Further Research Options • Other Services/Advice: - Regular Reporting/Statistics - Monthly Statistics And Monthly Billing Statistics As Well As An Overall Annual Review - Advice On Data Protection And Support With Requests For Information And Deletion Requests As Well As With Inquiries From Parliament, The Press And Ifg Inquiries - Participation In A Regular (At Least Once A Month) Exchange Via Video Conference With The Client And The Contractor For Second-Level Support - Creation Of Tickets In The Technical Support System If There Are Indications Of Technical Problems, Suggestions For Changes And Feedback As Well As Tips For Optimization