Helpdesk Services – 26Mc0190pn - Supply, Implementation, Right Of Use, Acquisition, Maintenance And Associated Services For An Application Solution Relating To The Management Of Legal And Insurance Files - Cc / Hb. 26Mc0190pn - Supply, Implementation, Right Of Use, Acquisition, Maintenance And Associated Services For An Application Solution Relating To The Management Of Legal And Insurance Files - Cc / Hb The Software Used By The Directorate Of Legal Affairs And Assemblies (Daja), Has Become Obsolete For The Management Of Claims Files, Whether Amicable Or Contentious. This Tool Currently Has Several Major Limitations: Restricted Functionality, Lack Of Reporting And Statistics Tools, As Well As Non-Compliance With Gdpr Requirements And Current Archiving Rules. In Addition, It Does Not Respond To The Management Of Legal Files (Consultations And Disputes Excluding Insurance). In An Increasingly Restrictive Insurance Context For Communities, They Must Be Able To Demonstrate Detailed Knowledge And Increased Control Of Their Risks. This Requirement Is Now A Determining Factor In Their Relations With Insurers. Therefore, The Implementation Of A Modern Application Is Essential. This Must Integrate Advanced Monitoring, Reporting And Statistical Analysis Functionalities, In Order To Improve Claims Management, Strengthen Risk Analysis Capacity And Meet Current Regulatory And Insurance Requirements, But Also One Or More Legal And Litigation Consultation Modules. Expected Services: The Services Requested In The Market Will Be As Follows: 1. Supply, Implementation, Right Of Use, Acquisition, Maintenance And Associated Services For An Application Solution Relating To The Management Of Legal And Insurance Files 2. Management And Overall Coordination Of Services - Preparation For The Launch Of The Project (Quality Plan, Planning, Etc.) - Monitoring Of The Progress Of The Project (Steering, Project, Committees, Etc.) 3. Support For The Initial Implementation Of The Solution Application And Its Evolution Over The Duration Of The Market: - Detailed Design And Specifications Of The Solution, - Collection Of Data And Integration Into The New Solution, If Necessary, - Carrying Out The Configuration And Possible Specific Developments, - Development And Implementation Of Interfaces, - Tests And Acceptance, - Preparation And Management Of The Deployment Of The Solution, - Change Management (Training, Deployment Support, Communication, Etc.) Linked To The Implementation Of The New Solution, - Compliance With Community Security Standards, - Imperative Compliance With Gdpr Obligations. In The Case Of Saas Hosting, This Implies Hosting The Solution In The European Union. 4. Support And Maintenance Of The Solution And Equipment Over The Duration Of The Market: - Start-Up Assistance, - Technical And Functional Support - Regulatory And Corrective Maintenance, - Evolutionary Maintenance. - Preventive Maintenance 5. Data Portability And Reversibility. Maximum Amount Excluding Tax For Purchase Order Services On The D
