It Services: Consulting, Software Development, Internet And Support – Kontakt Center Operation, Software Monitoring_1182026. Contact Center Operation And Software Monitoring Fixed Items: - Redundant Mitel (Formerly Unify) Openscape 4000 Type Call Center And Related Telecommunications Systems (Carol) Integrated Multimedia Contact Center And Communication Management Solution Application, Including Statistical Data Collection And Forwarding System, Openscape Softphone Application, Ivr, Voice Recording), With Manufacturer Support During The Entire Period, Manufacturer Software Tracking (License Tracking) For The Carol Kontakt Center, Call Center, Softphone And Voice Recorder (Dsr) Applications, As Well As Performing Occasional Modification Tasks. - Operation And Support Of The Solideyes Customer Sorting And Customer Information Equipment (1 Customer Sorting Totem, 2 Samsung, 1 Lg Signage Led Display, 7 Counter Displays) Installed In The Building Of The Hungarian National Bank Supervisory Center And Money Museum, With Manufacturer Support During The Entire Period, With Manufacturer Software Monitoring (License Tracking) For The Customer Sorting (Solideyes) Application (License Tracking), As Well As The Execution Of Occasional Modification Tasks. Optional Items: - Administrator License For Managing Incoming Multimedia (Telephone, Email, Web-Chat, Voice Message, Callback Request) Interactions (Carol Application) 2 Pcs. - Ivr Channel License (Ivr System) 2 Pcs., - Openscape Cp400 Ip Device Or Its Successor Type, Which Can Be Operated With The Existing Telephone Pbx Without Reduction Of All Additional Elements And Services 5 Pcs., - Openstage Softphone License (Mitel-Unify Pbx) 5 Pcs., - Passive Ip Voice Channel License 2 Pcs., - Lcd/Led Counter Display 1 Pc., - Case Work 200 Hours The Option Does Not Reach The Value Of The Purchase 30% Of It. More Information Can Be Found In The Public Procurement Documents.
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