Tenders Are Invited For Subscription Support Of The Inkaso Information System, Service Of The Information System, Specialized Services Related To This Activity

The Subject Of The Order Includes Subscription Maintenance And The Right To Use The Incase Information System Used In Vodosnabdyavane-Dunav Eood. 1. Activities Include: - Subscription Maintenance: The Functioning Of The System For Error-Free Work By Removing Them, Monitoring Its Work, Updating By Providing New Versions And In The Event Of A Change In The Current Legislation (Entry Into Force Of A Normative Act) Or, If Necessary, In Connection With An Act Of A Competent Body (Order Of An Administrative Body Or A Body Of The Company), Providing Assistance In Situations Hindering The Operation Of The System; Data Recovery And Backup. - Specialized Services Ensuring The Operation Of The System, Which Are Not Part Of The Subscription Maintenance. The Specialized Services Will Be Defined During The Performance Of The Contract If Necessary For Their Performance. 2. The Elimination Of Errors And Malfunctions In The Operation Of The Inkaso Information System, Which Are The Result Of Errors In The Program Code, Will Be Carried Out When They Are Discovered, But No Later Than Three Working Days After The Notification By Vodosnabdyavane-Dunav Eood 3. Making Changes In The Inkaso Information System At The Request Of Vodosnabdyavane-Dunav Eood Are Carried Out In Compliance With The Following Sequence: - Vodosnabdyavane-Dunav Eood Presents A Task For Necessary Changes In The Program Product; - Unisoft Is Eood Studies The Assignment Within 7 (Seven) Working Days And Sends A Written Answer For The Implementation Period; - Upon Written Confirmation By Vodosnabdyavane-Dunav Eood, Unisoft Is Eood Proceeds With Implementation. ​​​​​​​