The Administration Of The North Rhine-Westphalia State Parliament Is A Service Provider For The Parliament. It Ensures The Smooth Running Of Parliamentary Operations And Creates The Organizational, Personnel And Technical Requirements For The Work Of The Members Of The State Parliament. The Administration Has The Task Of Supporting The Members Of Parliament And Their Employees, The Employees Of The Parliamentary Groups And The Employees Of The Administration In Carrying Out Their Tasks. It Provides A Modern It Infrastructure For Over 2,000 Users. To Support Users With Questions, Disruptions And Problems Related To The It Equipment, An It Service Desk Is Operated, Which Serves As A Single Point Of Contact (Spoc) For It-Related Concerns. The Operation Is Carried Out By An External Service Provider On Site. The Main Tasks Include The Installation, Commissioning And Support Of The Hardware And Software Products Used, The Receipt Of Inquiries And Fault Reports As Well As Their Processing In The Sense Of Modern First And Second Level Support, With The Aim Of A High Solution Rate (Approx. 85%). In Addition To User Support In The State Parliament, On-Site Activities Also Need To Be Carried Out In The Constituency Offices Of The Mps And The Teleworking Offices Of The State Parliament Employees. On February 28, 2027, The Regular Commissioning Of The Current Service Provider For Personnel Support In The Areas Of It Service Desk, On-Site Services And User Support Ends.
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