Tenders are invited for Framework Design for the Electronic Case Management System (ECMS) for Labour and Occupational Safety and Health (OSH) Closing Date: 6 Jun 2026 Type: Consultancy Call for External Collaborator Framework Design for the Electronic Case Management System (ECMS) for Labour and Occupational Safety and Health (OSH) Inspections in Iraq, ILO Iraq Office / BEIT Project (EU-funded) Background: The Government of Iraq has prioritized digital transformation to enhance transparency, efficiency, and accountability in public sector management. Several initiatives have been launched to modernize administrative processes, improve service delivery, and strengthen citizen engagement. The current labour and OSH inspection system is managed by the Labour and Vocational Training Directorate, National Occupational Health and Safety Centre Directorate and Social Security under the Ministry of Labour and Social Affairs. The system faces constraints including manual, paper-based processes, staffing shortages, fragmented data flows, and limited coordination across inspection units at central and governorate levels. The grievance redress mechanism is inefficient and poorly integrated. Reporting and documentation of workplace injuries remain inconsistent, hindering timely interventions and data-driven decision-making. These challenges undermine labour law enforcement, compliance, and good governance. The establishment of an Electronic Case Management System (ECMS) would improve the effectiveness, transparency, and accountability of labour and OSH inspections by providing a centralized platform to plan, track, and document inspections and follow-up actions. In Iraq, where informality and weak enforcement hinder decent work, a robust ECMS is essential to modernize inspections, strengthen oversight and coordination, and ensure efficient and responsive service delivery. The purpose of this assignment is to support the completion of the ECMS design phase by developing the design documents for a comprehensive Strategic and Operational Framework for a demand-driven, interoperable, and user-friendly system. ILO has already supported the MOLSA through inspector capacity-building, stakeholder mapping, initial business process analysis, and the establishment of the National Social Dialogue Forum, which will enable validation processes in tripartite manner. The overarching goal of the assignment is to develop a comprehensive design phase documentation/ report, with detailed chapters, incorporated from policy, technical, programmatic and technology consultations and showcase the system in a demo. This shall serve as a strategic and operational framework for labour and OSH inspection in Iraq that will pave the way for the federal government to operationalize the implementation phase of establishing the ECMS to achieve end- to-end digital transformation of labour and OSH inspection activities in a holistic or phased approach. This report should comprehensively detail and integrate the schemes of: 1. Labour inspection and reporting processes. 2. Occupational Health and Safety (OSH) inspection and reporting process. 3. Injuries and Incident Reporting. 4. Grievance Redress Mechanism GRM. 1. Through the above integrated schemes, the assignment will have to assess, develop, propose and incorporate comprehensively all the design phase aspects, addressing, without limitation, governance arrangements, operational structure, and key functional components of the ECMS. The consultant shall develop a comprehensive report comprising, at a minimum, detailed chapters covering the following components: System stakeholder analysis and their roles. 2. 3. Business process re- 4. System design module. 5. System requirements specification (SRS). 6. Enterprise architecture framework (EAF). 7. Analytics and Reporting Dashboard. 8. Cost estimation Data, Software and Hardware. In addition, an ECMS demonstration session will be facilitated to present a user- friendly prototype of the system, showcasing how the design-phase documents and requirements can be translated into an automated and operational system. The assignment holder will carry out the following activities in a consultative approach as described in Annex 1, in coordination with the Project Manager of the ILO BEIT project and the project team, either sequentially or concurrently, with each activity linked to a specific deliverable outlined in the Deliverables section of the TOR. Detailed descriptions of activities are in Annex 2. It is anticipated that this assignment will take 6 months from (June 2026 to the end of December 2026. The assignment holder must prepare all questionnaires related to the multilevel consultations at policy, technical and technology levels. All documents under this assignment must be produced in English. All deliverables received are considered drafts and must be revised/refined in line with the consultation and the validation process to be accepted as a final deliverable. The validation process will include a series of workshops and feedback collection process. The consultant shall develop a comprehensive ECMS design report covering, at a minimum, the components listed below. The proposed structure is indicative and intended to guide the assignment; therefore, the consultant may propose additional sections, methodologies, tools, or formats based on technical expertise, international good practices, and the recommended implementation approach, subject to ILO review and approval. The table below explain the 5 pillars of requested deliverables: Deliverable Description Timeline/Deadline Deliverable 1 Inception report: that specifies understanding of assignment, methodology and approach, comments on the ToR, detailed workplan with concrete timelines, etc., data collection tools including 2 Weeks after the contract is signed client ordinated questionnaires per activity. Deliverable 2 Chapter 1 Report: System stakeholder analysis and their roles. Chapter 2 Report: Business process analysis (The Analysis of the current Chapter 3 Report: Business process re- Chapter 4 Report: System design module 2 Weeks after accepting the Inception phase report. Up to 4 Weeks. Up to 4 Weeks Up 1 Week Deliverable 3 Chapter 5 Report: System requirements specification SRS Chapter 6: Analytics and Reporting Dashboard Chapter 7: Cost estimation Data, Software and Hardware Up to 5 Weeks Up to 1 Weeks Up to 1 Weeks Deliverable 4 & 5 Final Design Phase Report that includes: Consolidation of All provided reports. Enterprise architecture framework (EAF) Development of ECMS Design Demo Up to 1 Week Up to 1 Week Up to 2 Weeks The assignment holder will be reporting to the ILO BEIT Project Manager and or the Officer in Charge. All the activities should be coordinated with BEIT team to ensure smooth implementation and to leverage on ILO strategic partnership with MOLSA. The assignment holder will be onboarded in the context of the other projects involved and relevant to the assignment including a Technical Working Group (TWG) that will be the stakeholder liaison group for the assignment. The ILO may provide documents to broaden the understanding of the assignment focus and the cross- cutting issues. The assignment must be implemented in a dynamic approach that considers the feedback and comments in line with the validation process. Education: Advanced university degree (Master or PhD) in Information Systems, Computer Science, Software Engineering, Public Sector Innovation, or a related field. Certifications in system analysis, enterprise architecture (e.g., TOGAF), business process management (e.g., BPMN), or project management (e.g., PMP) are considered strong assets. Experience: At least 10 years of professional experience in system design, digital transformation, and designing Management Information System (MIS) preferably in the public sector. Proven track record in conducting stakeholder analysis, business process mapping and analysis and re-engineering for large-scale administrative or case management systems. Proven experience in designing enterprise-grade digital platforms, including system automation, system requirements documentation (SRS), and interoperability frameworks is highly desirable. Proven experience in developing enterprise architecture frameworks and information systems for labour inspection, regulatory compliance, and social protection is highly desirable. Demonstrated experience in the Iraqi context and permanent presence on the ground in Iraq are highly desirable. Technical Skills: Proficiency in business process modelling techniques and tools. In-depth understanding of system requirement specification (SRS) standards. Experience designing modular, interoperable system architectures and APIs.. Competence in identifying and defining functional and non-functional requirements. Familiarity with Agile and Waterfall development methodologies, as well as DevOps principles. Ability to design user-centric systems based on Human-Centered Design (HCD) principles. Language: Excellent English both written and spoken is must Working knowledge of Arabic is highly desirable 1. Timelines Deliverables submitted according to agreed schedule. Overall assignment completed within the 6-month contract period. 2. Achievement of Objectives System stakeholder analysis clearly defines roles and expected services. BPA identifies bottlenecks, gaps, and informs ECMS design. Future-state processes ensure interoperability, digital enablement, efficiency, and user-centricity. System Design Module, SRS, Dashboard, EAF, cost estimations and the demo presentation acceptance supports ECMS strategic and operational framework. 3. Quality of Work Deliverables demonstrate analytical rigor, coherence, and alignment with ILO guidance and national policies. Functional and non-functional requirements are co Tender Link : https://reliefweb.int/job/4212689/call-external-collaborator-framework-design-electronic-case-management-system-ecms-labour-and-occupational-safety-and-health-osh
