Expression of Interest For Remodeling Of The Service Centre, Contact Centre, And It Work Tools Diagnostics Workspace

Tender Detail

113433090
Self-Funded
Expression of Interest For Remodeling Of The Service Centre, Contact Centre, And It Work Tools Diagnostics Workspace
NCB
Western Africa
Economic Community of West African States, ECOWAS,African Union
01-06-2026

Work Detail

Expression of Interest for Remodeling of the Service Centre, Contact Centre, and it Work Tools Diagnostics Workspace Date Added: May 19, 2026 Deadline: 01/06/2026 Category: Construction & Engineering, Consultancy, Security Services & Gadgets DESCRIPTION CBN is seeking an experienced firm to remodel its Service Centre, its Contact Centre and its IT Work tools Diagnostic workspace into modern, efficient, and technology-driven workspaces that enhance service delivery, staff productivity, and customer satisfaction. It will upgrade outdated facilities, support new digital tools, and reflect CBNs commitment to excellence and innovation. Innovation Centre for Financial System- Infrastructures & Facilities The CBN seeks an experienced firm to develop the physical infrastructures and facilities for its Innovation Centre for the Financial System. CATEGORY B: SERVICES (ICT, Architecture, Quantity Surveying, Structural/Civil, Electrical, Mechanical, Project Manager and Physical Security) 3 CONSULTANCY Innovation Centre for Financial System- Consultancy The CBN seeks to engage an experienced firm for the development of an Innovation Centre for the Financial System. LOT 3A Abuja 4 CONSULTANCY Review of the Banks Data Structure; restructuring of the Banks data into domains for better/faster insights and data-driven decisions The Bank requires a consultant who has proven experience in data unification/harmonisation projects in the financial sector, and who has managed multiple and complex data sources initiatives LOT 3B CBN Head Office Abuja 5 CONSULTANCY Implementation (A) Management System) Consultancy The Bank requires a consultant who is an ISO certified Lead Implementer/Lead Auditor, and who has proven experience in Implementing ISO 42001 in the financial sector to implement the ISO 42001 Artificial Intelligence Management System in the Bank. LOT 3C CBN Head Office Abuja 6 CONSULTANCY Development of AI Governance for the Financial Industry Consultancy The Bank requires the services of a consultant with proven experience in data governance initiatives in the financial sector that would guide and drive the development and implementation of an AI framework and guidelines for the financial industry in Nigeria. LOT 3D CBN: Head Office Abuja 7 CONSULTANCY Engagement of a Consultant for the Implementation of Open Banking The Bank requires the services of a consultant to support in Implementing Open Banking by guiding technical and policy implementation actions, developing risk-mitigation and compliance measures, aligning deliverables with global best practices adapted to Nigeria, and providing expertise in API standards, data governance, cybersecurity, interoperability, stakeholder coordination, and capacity-building. LOT 3E CBN Head Office, Abuja 8 CONSULTANCY Restructuring and Realignment of the Trade & Exchange Department The CBN seeks to engage a reputable consultancy firm with proven expertise in organizational design, restructuring, and change management to restructure and realign its Trade & Exchange Department. The Consultant will be expected to propose a comprehensive approach that ensures efficiency, alignment with the Banks strategic objectives, and sustainability of the new structure. LOT 3F Abuja Head Office and Lagos office 9 CONSULTANCY Trade Advisory Services The Bank seeks qualified consultancy firms with proven expertise in international trade advisory to provide professional guidance on trade regulations, compliance, documentation standards, and best practices that will enhance the Banks trade operations and oversight. LOT 3G CBN Head Office, Abuja 10 CONSULTANCY Internal Audit Advisory Services The Bank seeks qualified audit firms with proven expertise in the review of its internal audit department. The prequalified firms are to provide independent quality assurance service on the Banks internal audit department in conformity with the relevant audit standards and best practices. Firms currently offering audit or consultancy services to the Bank need not to apply. LOT 3H CBN Head Office, Abuja 11 CONSULTANCY Virtualization of the CBN Currency Museum The Bank requires the services of a consultant to implement the virtualization of its Currency Museum to provide a modern, interactive, and accessible digital experience for stakeholders and the public. The firm must be experienced in Artifact Research and Story Development. LOT 3I CBN Head Office, Abuja Information Technology (Non-Consultancy Services) 12 NON-CONSULTANCY SERVICES T24 R25 Upgrade The Bank requires a vendor with proven Temenos Transact (T24) upgrade expertise who can deliver a seamless end-to-end upgrade of the Banks Core Banking Application from Temenos T24 Release 22 (T24-R22) to Temenos T24 Release 25 (T24-R25, YAFJ version). The vendor must demonstrate a strong track record in executing complex T24 upgrade projects, including the enhancement, remediation, and optimization of all existing interfaces and integrations across ancillary systems and the Banks Corporate Internet Banking (CIB) platform. LOT 4A CBN Head Office Abuja and Lagos Office 13 NON-CONSULTANCY SERVICES Upgrade of Central Bank of Nigeria Internet Banking Platform (CIB) The Bank requires the services of a Software Development company experienced in the development and implementation of Internet Banking Platform for Central Banks or Regulated Financial Institutions with integration to Core Banking Systems (e.g. Temenos T24) and / or any other payment platform. The solution will integrate with national system infrastructure, including NIBSS for system validation, limit setup, KYC and watchlists, as well as NIMC for NIN verification, and NCC for phone number validation. LOT 4B Abuja Head Office and Lagos office 14 NON-CONSULTANCY SERVICES Automation of Trade Finance Operations The Bank requires a Nigerian Software Development company with a proven, secure, scalable, and stable international trade finance solution already interfaced with all stakeholders in trade facilitation in Nigeria as well as regulatory stakeholders and the new National Single Window for her trade operation. The solution must incorporate core modules such as Letters of Credit, Bills for Collection, Bank and Customer Payments, Guarantees, and Limits Management. LOT 4C Abuja Head Office and Lagos office 15 NON-CONSULTANCY SERVICES Secondary Clear Channel Link The Bank seeks a licensed and reputable Internet Service Provider (ISP) with proven experience in the design, provisioning, and management of enterprise-grade telecommunication links and network infrastructure projects within the financial infrastructure sector and other large, regulated environments. The vendor must demonstrate successful delivery of multiple, complex connectivity solutions across Nigeria, with proven initiatives around, including Layer-2 carrier-grade capability, including Layer-2 VPN (L2VPN) / MPLS engineering, robust service assurance frameworks, built-in resilience and path diversity, and banking-grade security and operational controls. LOT 4D 1. CBN Head Office, Abuja 2. CBN Lagos Office 3. CBN Kano Office 4. CBN Port Harcourt Office 16 NON-CONSULTANCY SERVICES Implementation of FinOps Best Practice and FinOps Cost Monitoring Tools The Bank seeks a reputable vendor with proven experience in enterprise-scale FinOps implementation within the financial services sector and other large, regulated or data-intensive sectors, including deployments on major hyperscale cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). The engagement will focus on optimizing cloud expenditure, enhancing financial transparency and accountability, and embedding FinOps governance and a culture of continuous cost optimization across business and technology units. The vendor is expected to demonstrate capability across people, process, and technology dimensions of FinOps maturity. LOT 4E CBN Head Office, Abuja 17 NON-CONSULTANCY SERVICES SolarWinds Monitoring Solution Upgrade (Observability) The Bank requires a vendor that is an authorized SolarWinds Partner and can demonstrate successful delivery of full stack monitoring/observability solutions across enterprise scale and hybrid environments, including: Monitoring across network, systems, applications and supporting infrastructure layers Integration with existing enterprise platforms and operational processes Deployment designs that support active OR sites and continuity requirements. The vendor must be able to provide end to end professional services including solution architecture support, procurement, configuration, integration, validation/testing, production cutover, documentation, structured knowledge transition, and managed support and maintenance. LOT 4F CBN Head Office, Abuja 18 NON-CONSULTANCY SERVICES Implementation Of Enterprise Log Management, Observability and Automation Solution The Bank seeks an experienced vendor to implement an Enterprise Log Management, Observability and Automation Solution that will strengthen system monitoring, enhance incident response, improve operational efficiency, and drive efficiency through automated processes; ensuring resilient and secure IT infrastructure. LOT 4G CBN Head Office Abuja 19 NON-CONSULTANCY SERVICES Cross-Border Payments and Reporting Plus Messaging Infrastructure project 2 (ISO 20022 Harmonization and Optimization) The Bank requires experienced vendors who have proven experience in BNYFT payments infrastructure deployed in CBN; and will deploy advanced monitoring, technologies, virtualization capabilities, and AI-driven analytics to support proactive management, improved uptime, reduced energy consumption, and strengthened operational efficiencies. LOT 4H CBN Head Office Abuja and Lagos Office 20 NON-CONSULTANCY SERVICES Middleware Harmonization and payment interfaces optimization The Bank requires experienced vendors with prior expertise in the deployed CBN applications Tender Link : https://etenders.com.ng/central-bank-of-nigeria-expression-of-interest-for-the-execution-of-projects/

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