Software Maintenance And Repair Services – Knis Maintenance And Operational Support. The Subject Of The Contract Is The Provision Of Service Support, Operational Support And Development Of The Application Software (Apv) Of The Public Contracting Authoritys Hospital Information System (Knis). Services Include Defect Elimination, Legislative Amendments To Apv, Hot-Line And Help-Desk Support, Consultations, Resolution Of Incidents In Categories A, B, C According To Agreed Response Times (Sla), Prophylactic Activities And Remote Access To The System. The Goal Is To Ensure Continuous And Safe Operation Of Knis.
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