A Quantitatively Measure The Degree Of Satisfaction And Quality Of Service Of Users With Mobile Telephone And Mobile Internet Services By Each Of The Provider Companies And Whose Calculated Sample Is Statistically Reliable And Representative At The National And Regional Level, So That The Data Collected Allows Valid Conclusions To Be Obtained And Generate A Comparison Or Benchmarking Process Between The Same Companies. B Have Information Related To The Degree Of Knowledge And Satisfaction That Users Have Of Telecommunications Services. C Strengthen The Work Carried Out Associated With The Pmg For Service Quality, User Experience And Digital Transformation For The Current Year.
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