Tenders Are Invited For Tittelesm Platform With Solution For User Inquiries - Step 1 - Qualification

Tittelesm Platform With Solution For User Inquiries - Step 1 - Qualification . Description The Stortings Current Solution For Handling User Enquiries, Footprints, Is Nearing The End Of Its Technological Life And No Longer Meets The Requirements For Modern, Secure And Efficient Case Management. For Users, The Current Situation Means That Inquiries Must Be Directed Through Several Different Channels - Such As Footprints, E‑Mail, Telephone, Sms And Physical Attendance - Which Creates Uncertainty About Where To Turn, Who Will Follow Up, And What The Status Of The Case Is. To Meet These Challenges, The Project New Solution For User Inquiries Was Established With The Aim Of Acquiring And Introducing A Modern Esm (Enterprise Service Management) Platform, Where A New Solution For User Inquiries Will Be Established As The First Solution On The Platform. An Esm Platform Will Not Only Replace Footprints, But At The Same Time Give The Storting A Common Technological Foundation For Several Types Of Work Processes In The Long Term. The Project Thus Addresses Both The Need For A New User Inquiry System And The Strategic Need To Ensure The Possibility Of Growth When The Organization Is Ready For It. The Aim Is To Adopt A Solution That Is Secure, Scalable And Based On Standardized Processes And Integrations. The Platform Approach Facilitates Further Digitalisation, Better Data Quality And More Fact-Based Decisions. It Also Supports The Stortings Need For Efficiency, Automation And Comprehensive Management Information. Future Situation When The Solution Has Been Implemented, The Storting Has Adopted A Flexible And Scalable Platform That Supports User Inquiries As The First Process, But Which Is Also Equipped To Handle Several Work Processes Over Time. The Platform Enables Step-By-Step Further Development Where The Storting Itself Controls The Pace, While The Supplier Contributes The Necessary Expertise For Configuration, Development And Implementation And Its Best Practice And Experience From Other Customers. The Solution Is Integrated With Other Systems Through Standard Apis/Connectors, And Provides A Common Framework For Processes And Data Bases. This Provides Consistent Information Across The Organisation, Better Data Quality And Management Information, As Well As Support For Fact-Based Prioritization And Strategic Planning. The Stortings Administration Gets A Modern, Comprehensive And User-Friendly Platform That Improves Both Internal Workflow And The Experience For Users. Uniform Processes And A Common User Interface Contribute To Fewer Errors, Better Experiences And More Efficient Workflow. The Solution Also Facilitates Increased Automation And Digitalisation, And Over Time Cost Reductions Are Achieved By Bringing Several Processes Together In One Platform, As Well As Security And Privacy Are Strengthened And The Storting Now Has A Strong Technological Foundation That Can Be Further Developed Step By Step, Scaled If Necessary And Used Across The Organization To Support Future Digital Needs And Innovation. The Procurement The Procurement Is Carried Out With Ssa‑Sky As The Basis Of The Agreement, And It Is Assumed That The Solution Is Delivered As A Standardized Cloud Solution (Saas). This Means That Functionality, Further Development, Security And Operation Are Mainly Taken Care Of Through The Suppliers Established Service Model And Standard Updates. The Needs Described Are Based On Experiences With The Current Footprints Solution And The Itsm Processes That Have Been Established, While At The Same Time They Reflect The Stortings Needs And Ambition For Further Development Within A Modern Cloud-Based Service Model. The Needs Descriptions Cover Both Direct Support For Established Itsm Processes, Such As Incident, Request, Change And Problem Management, As Well As Cross-Cutting Needs As Common Entry, Dialogue, Notifications, Search, Reporting, Security, Compliance And Management. Collectively, The Needs Must Provide A Flexible Opportunity Space Where Processes, Services And Areas Of Use Can Be Configured, Combined And Further Developed Over Time, Also For New Needs And Services That Are Not Fully Known Today. The Needs Are Formulated As Business And Functional Needs, And Not As Detailed Technical Specifications. This Has Been Done To Make It Possible For The Supplier To Offer Solutions That Are Primarily Based On Standard Functionality In The Cloud Platform, In Line With The Principles Of Ssa‑Sky. With This Background, The Storting Assumes That: The Solution Is Based To The Greatest Extent Possible On The Suppliers Standard Functionality Adaptations Primarily Take Place Through Configuration And Setup, Not Special Development Further Development Takes Place Through The Suppliers Ordinary Product And Service Development Solution Must Be Able To Cover Both Current Needs And New Or Changed Needs That Arise In Agreement Period In Its Offer, The Supplier Must Describe How The Solution Supports The Needs Within The Framework Of An Ssa‑Sky‑Delivery, Including How Management, Security, Availability And Further Development Are Taken Care Of Throughout The Agreement Period. The Storting Sees A Need For A Solution That Also Allows Room For Development And Adaptation During The Agreement Period. The Requirements Descriptions Are Therefore Formulated In A Technology-Neutral And Process-Independent Manner, So That They Can Be Covered Through The Suppliers Standard Functionality, Configuration And Further Development – ​​Both For Current Use And For New Needs That May Arise.