Tittelit Operational Services For Norsk Vann . Descriptionnorsk Vann Invites Qualified Suppliers To Submit Offers For Comprehensive It Operational Services For Our Organisation. We Are Looking For An Experienced And Proactive Operating Partner Who Can Look After A Mixed Client Environment Consisting Of Approx. 75% Macos And Approx. 25% Windows 11, With A Total Of 28 Users Licensed On Microsoft 365 Business Premium. The Delivery Includes Operation And Monitoring Of The Microsoft 365 Platform, Centralized Client Administration Via Mdm, Print Server, Backup. In Addition, The Supplier Must Provide Norwegian-Language User Support On The 1St And 2Nd Line For Both Platforms, With An Agreed Response Time Of A Maximum Of 4 Hours For Critical Incidents. We Emphasize A Supplier That Combines Solid Technical Expertise On Both Apple And Microsoft Platforms With A Structured And Documented Approach To Security, Change Management And Reporting. The Delivery Must Be Put Into Operation As A Combined Service From One Contractual Counterparty. Complete Requirement Specification With Numbered Minimum Requirements Is Attached To This Request. Internet Access Has Been Established Through A Separate Agreement And Is Not Covered By This Procurement.
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