Expression of Interest for Maintenance of the Existing Social Registry System. Location: Kigali Deadline: Monday, 01/06/2026 23:59 Rwanda Social Protection is a core component of Rwandas development agenda, and it aims to protect those in poverty by providing support for an adequate lifestyle, promote sustainable graduation by enabling income opportunities, and prevent individuals and households from falling into poverty through income security, shock response and insurance mechanisms. The Ministry of Local Government (MINALOC) has the overall policy lead of social protection. The National Social Protection System, under the main responsibility of MINALOC, aims to eradicate extreme poverty through social welfare activities, social insurance, and targeted support for vulnerable groups. In order to enhance the efficiency and quality of social protection service delivery, MINALOC is currently championing the use of the Imibireho Dynamic Social Registry to identify eligible households for the Government´s flagship social protection programme, the Vision Umurenge (VUP) and the Community Based Health Insurance. 1.1. Project background Rwanda is committed to the digital transformation of its social protection systems to enhance service delivery and improve outcomes for its vulnerable populations. In line with this commitment, Rwanda has developed the Social Registry Information System (SRIS). Launched in 2024, the SRIS is designed to streamline household registration and accurately target vulnerabilities within the population. The systems implementation demonstrates Rwandas proactive approach to leveraging technology for social welfare enhancement. The SRIS is actively utilized by approximately 20,000 field staff across various cells and around 20 central staff within the Ministry of Local Government (MINALOC). This widespread adoption underscores the systems critical role in supporting Rwandas social protection initiatives and ensuring efficient and effective service delivery to those in need. Regular maintenance is essential for the sustainability and efficiency of the Social Registry Information System. It ensures the system remains robust against potential threats, adapts to evolving requirements, and continues to deliver accurate and reliable data to support informed decision-making. Effective maintenance also helps prevent downtime, enhances user experience, and extends the lifespan of the system. 1.2. Objective of the commission/subject of the procurement The primary objective of this commission is to ensure the ongoing maintenance and optimization of the Social Registry Information System, guaranteeing its effective, secure, and reliable operation. The maintenance services will encompass: Bug Fixing: Addressing and resolving any system errors or malfunctions to ensure smooth operation. System Enhancements: Implementing improvements to optimize system performance and functionality, in order to enhance efficiency and quality of social protection service delivery, particularly with regards to targeting of Rwanda´s vulnerable populations. Regular Patches and Security Updates: Providing timely updates to safeguard the system against vulnerabilities and ensure compliance with security standards. Data Analysis: Conducting data analysis to continuously improve data quality, to minimize faults based on false or inconsistent data, and support data-driven decision-making processes, with the objective to improve targeting and support to vulnerable populations. System Documentation: Updating and expanding the existing system documentation so that it reflects the current system status and functionalities. In case of further development, keeping the system documentation at the respective current level. 1 .Software Solutions to be maintained 1.1.Description of the existing IT solutions Functional Scope of the IT solution The social registry holds socio-economic household data for all households in Rwanda. Its main function is to identify eligible households for social protection programmes. In order to do that it ranks households according to their poverty level using a programmed algorithm (proxy means test) and applies other programme based criteria (such as ability to work). It further can provide reports and dashboards at different levels It currently has the following functions: Household registration (Data collection) and household information updating, including archiving and transferring of households Targeting of vulnerable households according to poverty and other criteria Dashboards Reports Access control and user management Technology Stack for the Social Registry Information System (SRIS) The existing Social Registry Information System (SRIS) is built using a robust set of technologies to ensure optimal performance and scalability: Backend: JAVA 17 with Spring Boot 2.7 Frontend: Angular 15 USSD: JavaScript Mobile Application: React Native for both Android and iPhone platforms Database: PostgreSQL 12 Additionally, Survey JS is utilized for questionnaire creation, and Elasticsearch 7 is employed for efficient survey data search. Environments The SRIS operates across two distinct environments to maintain its reliability and functionality: Dedicated Test Environment: Operated by AOS (Africa Olleh Services), Managed by the Ministry of Local Government (MINALOC) Production Environment: Operated by AOS (Africa Olleh Services), managed by the Ministry of Local Government (MINALOC) 1.2. Current maintenance and development context and set-up Currently a small developer team maintains the system. The developers report directly to the Chief Digital Officer (CDO) of MINALOC. They operate in weekly sprints, which start with a sprint planning, where the tasks for the week are prioritized. The team operates a backlog using the tool Trello. 1.3. Future set-up of system and processes System maintenance will be continuously improved, incl. standardized processes, roles, and responsibilities. This enhanced maintenance framework will be conceptualized and implemented with the assistance of an expert outside of this contract. The contractor is expected to aid in the implementation of this new maintenance framework and support MINALOC in adapting to the updated maintenance protocols. 1.4. Cooperation with partners, development partners and other contractors Location The contractor will deliver their maintenance services at the MINALOC offices. A workplace will be provided by MINALOC. The contractor will use their own laptops. RISA and MINALOC can request security measures to be implemented on the contractors equipment such as enrolment in MDM, health checks, virtualization solutions. Upon the start of the contract, a non-disclosure-agreement between the consultants of the contractor and MINALOC shall be signed. Reporting structure The contractor reports to (or a person appointed by) the CDO of MINALOC. Collaboration with MINALOC staff The contractor will collaborate closely with MINALOC staff. The contractor will be under full responsibility of MINALOC. Furthermore, the MINALOC IT support team reports bugs and issues found by the users to the development team. The contractor will collaborate with the MINALOC support team in replicating, documenting and fixing reported bugs and other tasks. Collaboration with GIZ The contractor will cooperate closely with GIZ staff working on this project. This includes regular updates, exchanges and reporting on both administrative aspects (hours worked) and the broader objectives and tasks of the assignment. Collaboration with other contractors Other consultants will also support the social registry to a) further improve IT operations and maintenance processes and b) further develop the system. The contractor collaborates closely with these consultants. 2. Responsibilities of the contractor The contractor must deliver the following services and work packages (along with the corresponding milestones). The work packages have no chronological order and can also be implemented in parallel. Onboarding Workshop & shadowing period: There will be a series of onboarding workshops to ensure an understanding of the functional and technical aspects of the system, but also to ensure the mode of working, reporting and documentation are aligned and understood. Overall Documentation and knowledge management Existing documentation is updated and enhanced to reflect the current state of the system. Work products included but not limited to code, specifications, concepts, test cases and similar are to be documented thoroughly, and are subject to review and sign-off by MINALOC. Overall: work towards the stable running of the process but also continuously support the improvement of internal processes as well. The tasks specified below, are thus not exhaustive and might change, be expanded etc. by MINALOC to further improve household registration, vulnerability targeting, data quality and data-based decision making. Separate monthly reports for the work packages below are to be provided by the contractor to GIZ and MINALOC. These reports can be extracts (possibly to be summarized, enhanced, amended) of the management tools used by MINALOC, and, in combination with the time sheets to be prepared will serve as stand-alone documentation of activities for GIZ. 3.1 Work package 1: System maintenance The contractor is the main responsible for the maintenance of the system. The maintenance includes the following tasks: Bug fixes Change requests in the context of household registration and vulnerability targeting Unit testing Data queries (to extract data for further analysis) in the context of household registration and vulnerability targeting API endpoint monitoring and maintenance User support for application-related issues System monitoring Tender Link : https://www.jobinrwanda.com/job/expression-interest-eoi-maintenance-existing-social-registry-system
