Tenders Are Invited For Customer-Care Services – Multichannel Citizen Care Service Of The Spanish Data Protection Agency. Contract Reserved For Special Employment Centers Of Social Initiative And Insertion Companies In Accordance With The Provisions Of The Fourth Additional Provision Of Law 9/2017, Of November 8, On Public Sector Contracts.

Customer-Care Services – Multichannel Citizen Care Service Of The Spanish Data Protection Agency. Contract Reserved For Special Employment Centers Of Social Initiative And Insertion Companies In Accordance With The Provisions Of The Fourth Additional Provision Of Law 9/2017, Of November 8, On Public Sector Contracts.. The Purpose Of This Contract Is The Provision Of A Multi-Channel Attention Service To The Queries That Citizens Make To The Spanish Data Protection Agency (Aepd), Through Two Channels Of Communication: A Telephone Channel And A Channel Using Robotization And Process Automation Technologies, Both Channels Answering Frequently Asked Questions Through Predetermined Answers (Case Of The Chatbot) Or Extracts From The Contents Of The Web (Telephone Channel).