Framework Agreement For Collection Services . Descriptionthe Purpose Of The Procurement Is To Cover The Clients Need For Debt Collection Services And Related Tasks. A Significant Part Of Innovation Norways Business Area Consists Of Lending Activities. Parts Of The Portfolio Are Subject To Default, Short-Term Or Persistent. Between 200 And 250 Cases Are Sent To Debt Collection Each Year. The Cases Are Sent To Debt Collection After The Second Dunning/Collection Notice. It Is Left To The Debt Collector To Continue The Collection Work. It Must Be Possible To Renew The Loan By The Customer Paying Up To Date. There Will Also Be Some Other Types Of Cases Such As Recovery Of Claims For Repayment Of Grants And Commissions On Guarantees, Bankruptcy Etc. Innovation Norway Is Concerned With Having A Good Relationship With Its Customers. We Therefore Emphasize That Good Debt Collection Practices Are Emphasized In The Case Management. In Addition, The Assignment Includes Administration Of Voluntary Repayment Arrangements With Sureties. The Need For Assistance To Realize Or Secure A Mortgage May Also Be Relevant In Some Cases. Long-Term Monitoring Is Included As A Minor Part Of The Assignment. These Are Cases Where The Claim Is Written Off Internally, But Where There Is To Be Follow-Up By, Primarily, Personal Debtors In Order To Attempt A Full Or Partial Repayment Of The Claim In The Longer Term. The Supplier Must Report On Loans And Interest To The Tax Agency For Cases Under Long-Term Monitoring, As Well As Send An Annual Report To The Customer. Furthermore, There Are Some Cases That Must Be Followed Up According To The Debt Arrangements Act. More Information About The Purpose And Scope Of The Procurement Is Included In Appendix No. 1 Requirements Specification.
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