The Purpose Of This Tender Is To Select A Supplier For A Future-Proof It Service Management Solution That Effectively Supports Hltsamens Ict Services And Matches The Scale And Development Ambitions Of The Organization. The Solution Is Based On Itil Principles And Best Practices And Contributes To Standardization, Manageability And Further Digitalization Of Services. In Addition, The Solution Increases The Self-Reliance Of Users And Connects To The Existing Application Landscape. The Aim Of The Current Selection Phase Is To Select A Limited Number Of Suitable Candidates. In This Phase It Is Assessed Which Suppliers Best Match The Objectives And Context Of Hltsamen In Terms Of Vision, Product Direction And Experience. The Assignment Concerns An Organization With Approximately 500 End Users And Approximately 60 Itsm Practitioners, Where The Solution Is Used To Support All Primary It Service Processes. The Exact Contract Size, Duration And Financial Framework Will Be Further Elaborated In The Award Phase. No Rights Can Be Derived From The Stated Numbers.
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