Tittelanskafken Help Desk System - Case System For User Support . Description The Client For This Procurement Is Itmidt (Inter-Municipal It And Digitization Cooperation Between The Municipalities Of Melhus, Midtre Gauldal And Skaun) And Orkland Municipality. The Client Wants To Acquire A Help Desk System That Will Support A Modern, Efficient And User-Oriented Service Delivery. The Solution Will Primarily Be Used By It Departments For Handling Enquiries, Errors, Orders And Follow-Up, But Must Also Be Able To Be Used Across Organizational Units And Service Areas. The Need For A New Solution Is Driven By Increasing Complexity In The System Landscape And Higher Expectations From Users, And The Client Therefore Needs A Solution That Supports Efficient Case Flow, Structured Change Management And Good Interaction Across Roles And Professional Environments. Orkland Is An Optional Municipality For This Procurement.
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