Bids Are Invited For 12978 Process Mining Proof Of Value - Information Technology

The City Of Kelowna Has Opted For A Competitive Procurement Process To Secure Process Mining Professional Services For A Proof Of Value (Pov) Initiative, Targeting Customer Service Request Intake And Assignment Processes. This Engagement Demands Highly Specialized Expertise In Process Mining And Data-Driven Process Discovery, Paired With Proven Public Sector Delivery Experience And A Proprietary Methodology That Surpasses Standard Process Mining Approaches. Unlike Traditional Business Process Reviews, Analytics, Or Workflow Mapping, The Objective Is To Leverage Large Volumes Of System-Generated Event Data From Multiple Service Request Systems To Reconstruct End-To-End Processes, Uncover Process Variants, Inefficiencies, And Improvement Opportunities Not Detectable Through Interviews, Workshops, Or Conventional Bpm Techniques. The Ultimate Goal Is To Use This Data-Driven Approach To Pinpoint Inefficiencies, Enhance Transparency, Assess Service Level Performance, And Guide Future Improvements In Service Delivery Across Various Intake Channels And Backend Systems.