Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Sv-Ktr-260422-001, Managed Service Für Software B2b By Practice

It Services: Consulting, Software Development, Internet And Support – Sv-Ktr-260422-001, Managed Service Für Software B2b By Practice. Technical Support: -Daily Monitoring Of B2bs With Regard To Messages, Jobs, Queues And System Errors -Ticket Processing Of Incidents And Errors As Well As Implementation Of Change Requests -Error Analysis And Troubleshooting In Operational Business, Including Message Clearing And Job Cancellations -Advice, Analysis And Development Of Solutions As Well As Their Implementation For Technical Questions And Analysis, Conception And Implementation Of New Requirements -Adjustments In Customizing, Such As Setting Up Routing Rules And Connecting New Ones -Conducting Training For Users And Administrators -Coordination With The Manufacturer On Validation Topics And Mapping Errors -Advice, Analysis And Development Of Solutions As Well As Their Implementation When Changing Formats, Including Integration Of New Validation Content And Adjustments In Routing Standby (24/7 Service): -Technical Standby Outside Of Service Hours, Including Weekends And Public Holidays -Setting Up And Supporting Application Monitoring (Cbic), Both Technical And Professional -Alarm In The Event Of Exceedances Defined Threshold Values - In The Event Of An Error, Response Within Two Hours And Immediate Troubleshooting - Advice On Optimization Measures To Avoid Future Disruptions