GTR 112418285
Bids Are Invited For Hiring A Specialized Company To Provide An Omnichannel Service Platform For Multichannel Service Management That Necessarily Includes The Official Whatsapp Meta Api, Instagram (Direct Message), Facebook Messenger And Institutional Webchat Channels. The Solution Must Include The Flow Automation Service Using A Chatbot With Artificial Intelligence, Cloud Data Storage, Staff Training And Uninterrupted Technical Support (24X7), To Meet The Needs Of The Vale Do Vale Do São Francisco Educational Authority – Aevsf/Facape.
ICB — International Competitive Bid
Closed
South America
Tender Information
GTR Reference
112418285
Tendering Authority
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Tender No
020/2026
Financer Name
Self-Funded
Work Title
Bids Are Invited For Hiring A Specialized Company To Provide An Omnichannel Service Platform For Multichannel Service Management That Necessarily Includes The Official Whatsapp Meta Api, Instagram (Direct Message), Facebook Messenger And Institutional Webchat Channels. The Solution Must Include The Flow Automation Service Using A Chatbot With Artificial Intelligence, Cloud Data Storage, Staff Training And Uninterrupted Technical Support (24X7), To Meet The Needs Of The Vale Do Vale Do São Francisco Educational Authority – Aevsf/Facape.
Bid Type
ICB — International Competitive Bid
Country
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Geographical Region
South America
Political Region
BRIC,G20
Last Date of Bid Submission
14-05-2026
Closed
Work Detail
Single Lot - Saas Licensing (Monthly): Omnichannel Multichannel Customer Service Management Platform Supply Service, Including Integrated Communication Solution With Official Whatsapp Api Parachatbot With Ai, Instagram, Facebook Messager, Webchat And Storage; Chatbot Flow Automation Service; Up To 1,000 24*7 Service Sessions; Technical Support, Single Lot - Training And Qualification: System Activation, Construction Of Initial Conversational Flows And Generative Ai Training. Training For Human Operators And Platform Supervisors, 04/28/2026 - 08:55:59, 04/28/2026 - 08:56:23, 04/28/2026 - 08:56:24, 04/28/2026 - 08:57:00
Key Value
Tender Value
42,681 - BRL
Tender Documents
Global Tender Document
71a5ebe1-af22-4535-8393-1ee5096d44c8.html
Attachments
Additional Details Available on Click
- Tendering Authority
- Publication Document (Tender Document / Tender Notice)
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