Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Oranum202600780 - Third-Party Application And Global Scalable Maintenance On Saas Easyvista

It Services: Consulting, Software Development, Internet And Support – Oranum202600780 - Third-Party Application And Global Scalable Maintenance On Saas Easyvista. Since March 2021, Cnes Has Used Easyvista Service Manager To Manage Its It Services According To Itil Standards As Well As Its Business Services Like General Resources Since 2024. The Scope Covers Three Areas: 1) Management Of It Requests, Incidents, Problems And Changes (Itsm), 2) Inventory Of It Assets (Itam), 3) Management Of Business Service Catalogs (Esm). In August 2024, The Production And Qualification Platforms Were Migrated To Sovereign Hosting Using The Anssi Secnumcloud 3.2 Standard. In January 2026, Version 25.3 Was Deployed. Today, Cnes Wishes To Entrust A Manufacturer With The Implementation Of A Technical Organization Called “Tma Globale” To Ensure Complete Maintenance Of The System For Two Firm Years. This Delegation Includes The Correction Of Bugs, The Palliation Of Major Or Blocking Incidents, The Maintenance Of Catalogs, The Deployment Of New Or Modified Functionalities Of The Product (User Portal Included), And Finally Support For The Change Of Users And Operators. The Service Provider, Named “Holder” In The Cctp, Is Called Upon To Form An Agile Scrum Team Capable Of Working On The Two Easyvista Platforms (Qualif And Prod) Within The Framework Of 4-Week Sprints. Every Week, The Holder And Cnes Jointly Prioritize The Work To Be Carried Out Via A Kanban Scrum Board Under The Supervision Of A Product Manager And A Cnes Product Owner. The Holder Will Report Regularly On His Work And His Performance, At The End Of Each Sprint And During Quarterly Steering Meetings, At Most Until 2030 If The 2 Optional Years Are Lifted.