Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Ai-Supported Voice Dialogue System

It Services: Consulting, Software Development, Internet And Support – Ai-Supported Voice Dialogue System. The Subject Of The Service Is The Provision, Implementation And Integration Of A Voicebot System, Including The Following Services: - Provision Of Voicebot Software (Cloud-Based) - Connection To The Existing Omnichannel System Novomind Iagent (Including Technical Interfaces) - Development, Setup And Training Of Selected Use Cases (E.G. Concern Recognition, Caller Authentication, Answering Faqs, Processing Meter Reading Reports, Billing Changes, Bank Details Changes, Billing Questions) - Provision Of An Intuitive Administration Interface For Maintaining, Expanding And Analyzing The Dialogs, Bot Logic And Voice - Ensuring Gdpr Conformity And Compliance With All Data Protection Requirements - Support With Integration Into Existing System Landscapes (E.G. Crm Evi, Knowledge Databases Such As Confluence) As Well As Connection Via Rest - Training Of Ewp Employees For The Operation, Maintenance And Further Development Of The Voicebot - Support With Expansion To Additional Communication Channels (Chatbot, Messenger, Email, Etc.)