Bids Are Invited For The Solution Consists Of Hiring A Specialized Company Approved As A Meta Business Solution Provider (Bsp) To Provide A Technological Platform In A Saas Model (Software As A Service), Aimed At Managing Multichannel Services, Focusing On The Use Of The Official Whatsapp Business Api (Cloud Api), Including Service Automation Functionalities Through A Chatbot/Digital Ivr, Integration With Artificial Intelligence, Sending Active Messages Through Official Templates (Hsm), As Well As Management, Auditing, Reporting And Performance Indicators Resources. The Solution Must Also Include Implementation, Parameterization, Training And Continuous Technical Support Services, Aiming To Meet The Needs Of The Acre Regional Pharmacy Council.