Tenders Are Invited For Out-Of-Warranty Subscription Support Of Versius Modular Surgical Robotic System For The Needs Of St. Anna Umbal - Sofia Ad

The Subject Of The Public Order Is Out-Of-Warranty Subscription Maintenance Of The Versius Modular Surgical Robotic System, For The Needs Of The St. Anna Umbal - Sofia Jsc. The Deadline For The Execution Of The Order Is 24 (Twenty-Four) Months From The Conclusion Of The Contract. The Participants Submit Only One Offer For The Complex Execution Of The Order, And The Presentation Of Variants Is Not Allowed. Out-Of-Warranty Service Should Include: 1. Periodic Prophylaxis Of The Serviced Medical Equipment 2. Removal Of Damage That Occurred In The Process Of Working With The Equipment 3. Provision Of Remote Service 4. Replacement Of Consumables And Spare Parts At The Contractors Expense 5. Software Updates And Upgrades As Required By The Manufacturer 6. Response Time For Notification Of Damage: - Up To 4 Hours By Phone Consultation Or Encrypted Connection, Counting From The Notification By The Employer - Up To 8 Hours On Working Days And Up To 72 Hours On Weekends, Counting From The Notification By The Contracting Authority 7. Term For Repair Of Damage Up To 5 Working Days From The First Visit Of A Service Specialist On Site. 8. Inserting Only Original Spare Parts And Ensuring A Warranty Period Of Not Less Than 6 Months For Inserted Spare Parts; 9. Preparation Of Reports On The State Of The Equipment And A List Of Consumables Subject To Periodic Replacement According To The Manufacturers Recommendation. The Offered Services Must Meet The Requirements Of The Contracting Authority, Laid Down In The Documentation For Participation In The Procedure. Payment Is Made In Euros, By Bank Transfer, To The Bank Account Indicated By The Contractor, Deferred, Within A Period Of Up To 60 /Sixty/ Calendar Days After Presentation Of An Invoice, A Monthly Statement On The Technical Condition Of The Medical Equipment And A Report On The Performed Activity. Each Participant Must Attach The Following Document To Their Technical Proposal, Which Is An Integral Part Of It - An Authorization Letter, Valid On The Date Of Submission Of The Offer, From The Cmr Medical Equipment Manufacturer Or Its Representative Or An Authorized Person, Issued In The Name Of The Participant, Granting The Participant The Right To Maintain / Trade In Its Products. When The Letter Of Authorization Is Issued By A Representative Or An Authorized Person Of The Manufacturer, A Document From The Manufacturer Certifying The Representative Authority Of These Persons/Companies Should Also Be Presented.