Bids Are Invited For Hiring A Specialized Company To Supply A Multichannel Digital Service System With Unified Communication, Which Allows The Operation Of Human And Automated Service With Artificial Intelligence, Also Integrated With The Voip Telephony Solution With Ivr And Service Queue, In A Convergent Manner With Other Digital Channels. The Solution Must Be Made Available In Saas (Software As A Service) Mode, For A Period Of 12 (Twelve) Months, Including Implementation, Configuration, Initial Customization, Training, Technical Support, Ongoing Maintenance, Mobile Applications For Attendants And Provision Of Official Messaging Providers, In Particular Whatsapp Business Api (Bsp - Business Solution Provider), In Accordance With Technical Specifications And Conditions Established In The Terms Of Reference.