Software-Related Services – Integrated Platform For It, Mt And Ot Service Management. The Iktmt Department Is Planning To Replace An Existing System With A Technically And Functionally Modern Integrated Platform For It, Mt & Ot Service Management. The New Platform Will Continue To Serve As A Central Hub For Iktmt Services, Customer Services And Iktmt-Related Continuity Management. An Integrated Platform Is Needed That Increases Operational Efficiency And Ensures A Consistent, Uniform Database. In Addition, It Is Intended To Contribute To Improving Service Quality And Reducing Risks In The Operational And Service Environment. The Servicenow Platform With The Modules Itom Visibility, Csm Professional And Bcm (Business Continuity Management) - Or Equivalent - Is Used As The Lead Product In The Second Stage, In Accordance With Section 106 Bvergg 2026. The Solution Offered Must Reflect The Full Range Of Functions Of These Modules.
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