Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Application For Participation In The Procurement Of The Customer Portal System

It Services: Consulting, Software Development, Internet And Support – Application For Participation In The Procurement Of The Customer Portal System. Erillisverkot Requests Participation Applications For The Procurement Of The Customer Portal System. The Goal Of Separate Networks Is To Find A Supplier To Build A Customer Portal System, As Well As To Be Responsible For The Maintenance And Further Development Of The System After The System Reform. The Goal Of The Portal To Be Procured Is To: • Improve Customer Experience And Self-Service Opportunities • Streamline Ordering And Complaint Processes • Provide A Centralized View Of The Customers Status, Services And Contracts • Enable Integrations With Background Systems And Views From These To The Customer Portal The Goal Would Be To Offer Customers A Self-Service Option So That The Customer Portal Allows Customers To Order Erillisverkkos Products And Services. In The First Phase, The Purpose Is To Get Virve 2 Devices And Connections To The Portal. Separate Networks Will Ask The Bidder For A Solution Proposal With Justified Technology Choices In The Final Request For Tenders. The Final Technology Choices Are Made In Cooperation With The Selected Supplier, But The Proposed Technologies Must Enable Good Maintainability And Longevity Of The System. The Object Of The Acquisition Will Be A Customer Portal That Supports Customer Relationship Management, Order-Delivery Processes And Customer Service. The Estimated Start Date Of The Contract Period Is During 2026. A Preliminary Description Of The Procurement Object And Use Cases Are Attached To The Request For Participation. 5 Candidates Will Be Selected For The Bidding Phase Of The Procurement Procedure, Unless There Are Fewer Suitable Candidates.