Tenders are invited for Three Year Semi - Skilled Manpower Services For Customer Service Department Start Purchase Date: 07-04-2026 07:30:00 End Purchase Date: 30-04-2026 12:30:00 Fees QR 6000 Bid Bond QR 600,000.00 Description: Qatar General Electricity & Water Corporation (KAHRAMAA), through its Customer Service Department (CSD), carries out critical operational activities related to customer connections, metering services, inspections, field interventions, and associated documentation and reporting, with the objective of ensuring safe, timely, and highquality service delivery to customers across the State of Qatar. As part of KAHRAMAAs Smart Grid initiative and the nationwide deployment of Advanced Metering Infrastructure (AMI), the Customer Service Department is required to maintain a high level of operational readiness and responsiveness to customerrelated metering and installation demands. This Contract aims to appoint a qualified Consultant to provide semiskilled manpower (staff augmentation) to strengthen and support the core operational functions of the Customer Service Department primarily within the Installation Section and the Meter Section, and additionally through targeted administrative/technical support for the AMI Center and Bulk-related coordination as required. The Consultant shall provide resources to support inspection and field work associated with customer installations (electricity and water), and to support daily metering operations at customer premises, under KAHRAMAAs supervision and in accordance with KAHRAMAA operational standards and safety requirements. The purpose of this staff augmentation is to increase operational capacity, reduce service lead times, and contribute to an improved customer experience through reliable and seamless execution of customer service operations. Technical Clerk (Bulk) Technical Clerk (Installations) Inspector (Electricity) Inspector (Water) Electrician Plumber Installation Technical Clerk (Meter & AMI) Supervisor QA/QC (Metering) Supervisor Electricity (Metering) Supervisor Water (Metering) Technician (Electro Mechanical) Technician (Electrical) Technicians QA/QC (Metering) Notes: · Fees are non-refundable · The offer must be submitted with a bank guarantee (in the amount of provisional bid bond) issued by a Qatari Bank or by a bank operating in Qatar. · Offers are to be submitted separately, technical and commercial. · Successful bidder has to submit a Bank Guarantee (Performance Bond) with value equal to 10% of the awarded value. · KAHRAMAA has the right during the contract period, after approval of the committee, to increase or decrease the quantities, services or works, in line with the Tenders & Auctions Law and its regulations. · Last date for receiving clarification is 7 days before the Bid Closing Date. · Date for opening of the offer is on the next working day from Bid Closing Date, as per the Tenders Committee meeting. If you face any difficulty for downloading the Tender Documents after Payments, please coordinate with IT Help Desk Administrator in the Government Procurement Portal (The Unified Website of State Procurement (
[email protected]). Tender Link : https://www.km.qa/Business/Pages/Tenders.aspx
