Tenders Are Invited For Selection Of A Travel Agency

Tenders are invited for Selection of a Travel Agency 2. PURPOSE OF THE MISSION The selected agency will be responsible for: Booking and purchasing domestic and international airline tickets; Managing extreme (last-minute) changes or cancellations; Providing 24/7 emergency service Ensuring passenger transport between the city and the airport (round trip); Providing protocol assistance to passengers at the airport, upon arrival and departure, including during layovers; Facilitating visitor access to the VIP lounge at the airport. Negotiating exceptional rates for excess baggage and managing all cases of lost baggage with the relevant airlines until a satisfactory resolution and/or final compensation; Advising CMB on the most direct and economical routes, and the various applicable negotiated fares; Assisting CMB staff members with travel-related difficulties and claims with an airline; The profile sought through these specifications is based on the following criteria that the agency must meet beforehand: Have a legal existence in the DRC: hold the necessary authorizations to do business in the DRC (license, approval, accreditation through the Trade Register, National Identification Number, Tax Number, VAT, etc.); Be accredited by IATA (International Air Transport Association); Demonstrate at least 10 years of experience in managing corporate accounts in the DRC (these must be multinationals and international organizations); Offer payment facilities (credit) and monthly activity reports; Submit the invoice statement monthly (do not perform quarterly or semi-annual summaries before sending invoices; all invoices must be paid within the month following the month of ticket issuance or service provision); Make reservations with transport companies and indicate the applicable fare for each reservation and each travel ticket issuance; Responsiveness and availability are very important and decisive criteria. The agency must be able to provide a responsive service 24/7 in case of emergency; Provide advice on optimizing routes and choosing travel classes; Note that the following conditions for delivering travel tickets must be met: sending paper tickets by mail and/or sending e-tickets by email to the referenced addresses; Process invoices for services rendered, cancellations, modifications, and refunds of travel tickets in real time and according to CBM terms and conditions; Dedicate sufficient human and technical resources. Ensure the presence of an available contact person or a dedicated interface; Incorporate, if necessary, the agencys negotiated corporate and/or special rates; Engage in close collaboration with CBM, including regular adjustments and the provision of statistical data; Adhere to the purchase order principle; 3. QUALITY CONTROL MECHANISM CBM reserves the right to contact some of your reference clients to verify the quality of services provided and your performance level. 4. SUBMISSION CONTENT The submission package must include the following: The Technical Proposal: Presentation of the agency, its references, and its emergency management methodology; The Financial Proposal: Price schedule (service fees per ticket and other services requested in this tender). The price must be indicated in US Dollars, including all taxes and duties The bidder must submit a price proposal for Indicative Flights to the destinations below drawn on February 28, 2026, or one week prior to the probable travel date. No. Departure Airport of Arrival Airport 1. Kinshasa 2. Mbandaka Goat Water Kinshasa Data Collection Date Flight Date as drawn Proposed Price d Miss 3. Kinshasa Kigali 4. Kinshasa Nairobi 5. Kinshasa Kananga Note: The interval between the sampling date and the proposed travel date must be 5 calendar days (e.g., sampling on April 11, 2026, and travel date April 18, 2026) 5. WEIGHTING OF OUR SELECTION CRITERIA Technical Proposal (100 points) Score: [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : https://www.mediacongo.net/appel-societe-43394_cbm_agence_de_voyage.html

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Global Tender Document	436fbeb1-d61e-487b-8f5a-b4bd66de43ed.docx