Tenders Are Invited For Renewal Of Manufacturer Support For Manage Engine Software

1. The Subject Of The Order Is: 1) Renewal Of Technical Support For The Manage Engine Software Manufacturer For A Period Of 12 Months. In The Case Of Software For Which The Manufacturers Technical Support Has Already Expired Before Concluding The Contract, The Contractor Is Obliged To Provide The Manufacturers Technical Support For This Period And Update The Software To New Versions And Fixes. The Manufacturers Technical Support Must Include Access To New Versions And Patches Of The Software, Enabling The Download Of Software Versions That Are Covered By Support. The Possibility Of Technical Consultations And Reporting Software Problems Directly To The Manufacturer. List Of Elements Of The Software Owned By The Ordering Party For Which Renewal Of Software Technical Support Is Requiredlp. | Product | Version/License No.1 Manage Engine Service Desk Plus Enterprise 400001500722 Manage Engine Analitycs Plus Registered For The City Hall Of Rzeszów3 Manage Engine Exchange Reporter Plus Registered For The City Hall Of Rzeszów4 Manage Engine Admanager Plus Registered For The City Hall Of Rzeszów5 Manage Engine Adaudit Plus Registered For The City Hall Of Rzeszów6 Manage Engine Event Log Analyzer/Log 360 Registered For The Rzeszów City Hall7 Manage Engine Endpoint Central Registered For The Rzeszów City Hall2) Extension Of The Software License: Additional 5 Licenses For Manage Engine Service Desk Plus Enterprise Technicians3) Contractors Technical Assistance (Remote) - Settled As A Man-Hour Of Configuration And Training Work (Max. 200 Hours Within 12 Months)Technical Assistance Contractor (Remote) Means Technical Support Provided To The Ordering Party To Ensure Efficient And Effective Use Of The Software And Will Consist Of:• Assistance In Installing The Software On The Clients Servers, Configuring Settings And Integration With The Existing It Infrastructure.• Conducting Training For Administrators And End Users In The Field Of Software Operation And Functionality.• Diagnosing And Solving Technical Problems Encountered During The Implementation And Use Of The Software.• Providing Technical Documentation, User Manuals And Training Materials.• Providing Consultations And Technical Advice On Optimizing The Use Of The Software. Software.2. A Detailed Description Of The Subject Of The Order Specifies: 1) Description Of The Object Of The Order (Opz), Constituting An Annex To This Specification (Available In A Separate File) 2) Proposed Provisions Of The Public Procurement Contract Together With Annexes.