The Purpose Of This Framework Agreement Is To Support And Process Overflow Tenant Calls:Handling Of Calls During The Day, In Support Of The Ophea Contact Platform Processing Calls From Ophéa Tenantsprocessing Of Incoming Contact Flows: Qualification Of Calls, Support, Immediate Response Or Giving Rise To A Call Transfer Or Simply Deferred If No Immediate Response, Traceability Of Progress In The Form Of Monitoring And Updating Of Processing Processes.
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