Tenders Are Invited For Telephone-Answering Services – Attention And Information To Citizens About The Actions Developed By The Ministry Of Housing And Urban Agenda
Tenders Are Invited For Telephone-Answering Services – Attention And Information To Citizens About The Actions Developed By The Ministry Of Housing And Urban Agenda
Telephone-Answering Services – Attention And Information To Citizens About The Actions Developed By The Ministry Of Housing And Urban Agenda. The Benefits Include Comprehensive Attention To Queries, The Application Of Care Protocols, Their Development, Updating And Maintenance By The Winning Company, As Well As Guidance To Citizens Towards Other Organizations When The Queries Are Not The Responsibility Of The Ministry. Likewise, The Service Must Guarantee Homogeneous And Quality Attention, In Accordance With The Procedures Validated By The General Subdirectorate Of General Affairs And Contracting, Ensuring Correct Identification Of Personnel And An Adequate Image Of The General Administration Of The State. This Service Is Complemented By The Citizen Service Telephone Number 047, Which Has Been Launched By The Ministry Of Housing And Urban Agenda With The Purpose Of Offering Information, Guidance And Support On Issues Related To Access, Rehabilitation, Rental And Housing Assistance Programs.
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