The City Of Atlanta On Behalf Of The Department Of Aviation Will Shortly Undergo A Multi-Step Sealedbid Process Comprised Of A Prequalification Phase As The Initial Step, Followed By An Invitation For Bid(Ifb) Towards The Procurement Of A Centralized Social Media And Customer Feedback Dashboard Forthe Hartsfield¿Jackson Atlanta International Airport (Hjaia) Customer Experience (Cx) Division. Thecity¿S Expectation Is That The Solution Will Aggregate, Analyze, And Visualize Customer Sentiment Andengagement Data From Multiple Social And Non-Social Media Platforms To Enhance Insights, Identifyservice Trends, And Drive Operational Improvements. Interested Vendors Will Be Prequalified Based Onrelevant Experience, Technical Capability, Compliance With Security Standards, And Solution Readiness.A Pre-Solicitation Conference Will Be Noticed And Then Held To Provide More Details And Addressquestions. Hope To See You There.
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