Bids Are Invited For Hiring A Specialized Company To Provide A Multichannel/Omnichannel Platform, In The Form Of Cpaas (Communications Platform As A Service) And Saas (Software As A Service), Including Messaging Services; Webrtc Chat, Voice And Video Support, With Recording And Storage Of Interactions; Automation Of Flows Via Chatbot On Whatsapp, Instagram And Telegram, With Api Integration With The Autonomous Water And Sewage Service Saae De Linhares Database.

Valor Global - Installation And Configuration Services For An Ip Telephony Platform (Cloud Pbx) In The Cloud Model With 24X7 Remote Technical Support For 60 Extensions., Valor Global - Api Development For Access To The Database (Firebird) Of The Saae De Linhares Commercial System, With Data Collection And Data Insertion., Valor Global - In-Person Training For Operation Of The Multichannel/Omnichannel Platform With Integration With Ipbx In The Cloud And Activation Of The Service Platform Via Whatsapp Official Api., Global Value - Licensing Agreement For The Communication Platform (Telephony, Whatsapp, Facebook, Instagram And Telegram), With Unlimited Technical Support Throughout The Entire Contractual Period And Up To 60 Active Users/Extensions. Includes:(1) Customer Service Via Official Whatsapp Api For Up To 8 Customers; (2) Chat Communication Service Using Generative Artificial Intelligence (Ai); (3) Satisfaction Survey Module; (4) Call Recording And Management Report Generation Resources; (5) Automatic Distribution Of Services Through Customizable Chatbot; (6) Monthly Allowance Of 5,000 (Five Thousand) Utility Type Messages., 03/23/2026 - 10:08:25