GTR 110706959
Tenders Are Invited For Hardware Consultancy Services – Customer Service Platform Cibg
ICB — International Competitive Bid
Closed
Western Europe
Tender Information
GTR Reference
110706959
Tendering Authority
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Tender No
190316-2026
Financer Name
Self-Funded
Work Title
Tenders Are Invited For Hardware Consultancy Services – Customer Service Platform Cibg
Bid Type
ICB — International Competitive Bid
Country
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Geographical Region
Western Europe
Political Region
European Union
Last Date of Bid Submission
01-04-2026
Closed
Work Detail
Hardware Consultancy Services – Customer Service Platform Cibg. The Cibgs Customer Contact Center (Kcc) Wants To Replace The Current Customer Service Platform (Csp) With A New, Reliable And Future-Oriented Solution That Also Supports Case Management And Works Based On Customer Images. The Current Platform No Longer Meets The Requirements Of The Organization, Both In Terms Of Technology And Functionality. It Is Not Flexible Enough And Not Scalable Enough To Support The Growth Of The Kcc And The Further Improvement Of Services. The Estimated Value Is Based On The Term Including Extensions. For A Detailed Explanation, See Section 2.3 Of The Descriptive Document.
Key Value
Tender Value
12,500,000 - EUR
Tender Documents
Global Tender Document
4e24e2f0-d425-4507-9162-638762c52abe.html
Attachments
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- Tendering Authority
- Publication Document (Tender Document / Tender Notice)
Disclaimer
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