Tenders Are Invited For Database And Operating Software Development Services – Computer Maintenance Services For The Economic-Financial Information System Of The University Of Barcelona

Database And Operating Software Development Services – Computer Maintenance Services For The Economic-Financial Information System Of The University Of Barcelona. The Purpose Of This Contract Consists Of The Provision Of Computer Maintenance Services For The Economic-Financial Information System Of The University Of Barcelona; Specifically, The Functional Part Of The Solution And The Provision Of Administration And Technical Support Services For Sabe Systems. The Hardware And Operating System Support Services Of The Technological Part Are Not The Subject Of The Contract. The Provision Of The Service Will Have To Include, Always Under The Direction And Supervision Of The Responsible Team At The University Of Barcelona: - Corrective Maintenance. Technical Support And Activities Aimed At Resolving Incidents Reported To The University Of Barcelona Or Detected In The Support Center Of The Service Provider Company. Resolution Of Incidents Of All The Software That Makes Up The Atenea-Ecofin Solution And Maintenance Of The System In Correct Operation, Advice And Support To Users. - Carrying Out Evolutionary Developments On Already Implemented Functionalities. - Carrying Out Evolutionary Developments With Modules Already Implemented And/Or Integration With New Modules. - Realization Of New Modules To Replace The Current Ones That Are Already Obsolete. - Monthly Generation Of A Report Detailing The Health Status Of The Different Systems. - Documentation Of The Procedures Related To The Maintenance Service, Both Specific And Technical Documentation, Planned Tasks And Tests. - Preventive Maintenance. Activities Related To The Monitoring And Administration Of The Platform, Ensuring That The System Is Always Operational And Has Adequate Performance. - Day-To-Day Updated Maintenance Of All Technical Documentation Of The Solution. - Proposal For Improvements To The Support Circuits Currently Implemented That Are Related To The Provision Of The Service. - Provision Of A Mechanism For Periodic Review And Updating Of Service Management Procedures. - Management And Application Of New Unrelated Activities In The Field Of Daily Maintenance, Such As Patch Applications, Homogeneous Copies. - Transfer Of Knowledge To The Staff Of The University Of Barcelona. - Payment For The Necessary Jira Licenses. - Proposals And Evolution Of Sabe Systems/Platforms So That They Are In The Best Possible State Of Security And Performance - Update Of New Versions Of The Landscape And/Or Replacement Products To Be Considered A Benefit For The Ub. - Migrations From Current Versions To New Versions Of Lanscape. Know Erp 6.0 Ehp7.4 Know Bi 7.4. Know Pi 7.4. Know Portal 7.4. Know Router + Webdispatcher. Sabe Solution Manager 7.2. Know Netweaver 7.4. Oracle 19.15.0.0. Know Datasphere. Sabe Analytics Cloud. Sabe Btp Sabe Btp Desktop Agent The Aforementioned Contract Is Considered A Service Contract Since Its Object Is Included In Article 17 Of Law 9/2017, Of November 8,