GTR 110606902
Tenders Are Invited For Customer Service Platform Cibg
ICB — International Competitive Bid
Closed
Western Europe
Tender Information
GTR Reference
110606902
Tendering Authority
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Tender No
201865006.010.004
Financer Name
Self-Funded
Work Title
Tenders Are Invited For Customer Service Platform Cibg
Bid Type
ICB — International Competitive Bid
Country
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Geographical Region
Western Europe
Political Region
European Union
Last Date of Bid Submission
01-04-2026
Closed
Work Detail
The Cibgs Customer Contact Center (Kcc) Wants To Replace The Current Customer Service Platform (Csp) With A New, Reliable And Future-Oriented Solution That Also Supports Case Management And Works Based On Customer Images. The Current Platform No Longer Meets The Requirements Of The Organization, Both In Terms Of Technology And Functionality. It Is Not Flexible Enough And Not Scalable Enough To Support The Growth Of The Kcc And The Further Improvement Of Services. The Estimated Value Is Based On The Term Including Extensions. For A Detailed Explanation, See Section 2.3 Of The Descriptive Document.
Key Value
Tender Value
Ref. Document
Tender Documents
Global Tender Document
17327b50-ec2f-4495-bcd4-4769ca59c932.html
Attachments
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- Publication Document (Tender Document / Tender Notice)
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